יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
חסרונות: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "the mounties rock, seriously"
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
חסרונות: "I honestly can't say anything negative about this experience!"
יתרונות: "Would defently will choose AC again"
יתרונות: "Everything the Dteamliner experiance"
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
חסרונות: "Less full"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Perfect..!!! Very nice...!!!"
חסרונות: "I think that is just perfect for a very short flight you can not ask for something else."
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "Turbulence was so so bad!! Pilot announce that there would be a little of it!!! It never stopped!!! I thought I wouid leave at that time and sleep some what!!! Not a wink!!!!"
יתרונות: "Seat were comfortable Crew were awesome"
חסרונות: "Could have cell phone charging at all seats Would have been nice to have a second cup of coffee"
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "The crew were wonderful"
חסרונות: "Fresno needs a better runway so bigger planes can fly in"
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "Short fly nothing fancy made it safe and in time."
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "Very helpful with my mother and the wheelchair."
חסרונות: "Plane unloaded on tarmac. If weather would have bad the experience would have been very uncomfortable."
יתרונות: "Everything was fine."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "The flight attendant was very fast at getting our drinks and snacks delivered - especially for a 44 minute flight! She was also very friendly."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
חסרונות: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "Waited 2 hrs for a plane"
יתרונות: "Everything was great"
יתרונות: "everything was fine"
חסרונות: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake No food on this flight... but we had time for a snack"
חסרונות: "My flight was delayed over 4 hours. Pilots kept us in the plane before take off for an hour. They barely informed us even when we were experiencing turbulence and flight attendants were not very attentive to us during the flight."
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Flight was canceled. Waited in the customer service line for 3+ hours just to not be helped. Had to rent a car for more money than I spent on my round trip ticket without reimbursement. United employees give you the run around so they don't have to deal with you anymore and none of them are on the same page. Definately lost a loyal customer after this nightmare of an experience."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
יתרונות: "Patient flight crew"
חסרונות: "Waited for CFO for 20 min past departure time and there were 3 CFO onboard in general seating"
יתרונות: "Had more leg room and comfortable seats than our flight from esst coast. Food and entertainment are not applicabke due ti short flight duration."
חסרונות: "The food was terrible"
חסרונות: "Didn't use. Had to reschedule thru phoenix with aal"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "Seating was spaced good"
חסרונות: "Everything was ok"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
יתרונות: "food and crew"
חסרונות: "NO leg room."
חסרונות: "Food was not great. Crew was not so friendly."