שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Friendly flight attendants, always smiles Main cabin was full - felt too crowded Difficult to get through the restrooms
Our flight attendants from SEA to DTW were really amazing. Our flight was delayed significantly which resulted in a near miss of our connecting flight to BOS. As it became apparent that we might actually make our flight they were very kind to relay calls to the departing gate to hold the plane as long as possible. What could have become a very frustrating overnight in the airport turned into a welcome final destination home.
They made us check carry ons despite the entire aircraft overhead space being empty
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
יתרונות: "The boarding was quick and the plane departed early."
חסרונות: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
חסרונות: "We didn't really have social distancing on board but it was as good as could. be expected"
יתרונות: "Crew, movies, comfort"
יתרונות: "crew was fine"
חסרונות: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Professional crew, Good service , comfortable seating, fine entertainment."
חסרונות: "First time traveling abroad, it was a unique experience and a learning one."
יתרונות: "Flight and crew were wonderful. Perfectly smooth landing!"
חסרונות: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
יתרונות: "Yes, the crew was helpful and patient. The food and drinks were good."
חסרונות: "Clarity in the PA system could be better. Too much background noise."
חסרונות: "Delta One screens are a bit small."
יתרונות: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
יתרונות: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
חסרונות: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
יתרונות: "Good snacks"
יתרונות: "Cabin crew were very good. Very pleasant."
חסרונות: "Unpacking wet clothes from one of my bags. It must have been left out in the rain for some time. I filed a separate complaint with Delta."
יתרונות: "Hostess were professional and warm"
חסרונות: "Seats was too tight, no leg room and no room for stretching"
יתרונות: "Crew was good, plane was clean."
חסרונות: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
יתרונות: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
חסרונות: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
יתרונות: "Not on time"
חסרונות: "2 hour delay"
חסרונות: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
יתרונות: "Love the TVs provided with recent movies and games"
חסרונות: "Security was a headache"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Great in every way"
יתרונות: "Nothing..there was literally nothing that I liked about this flight. The gate clerks were helpful."
חסרונות: "Sooooo many things......there was NO PILOT!!!! Delta knew this 30 minutes before my flight landed and yet Delta did not post or communicate that the flight was going to be delayed and then ultimately cancelled because there was NO PILOT. Of course when they scheduled the flight for the following day not only did they not have a full crew, they had NO PLANE. On the whole, it was pretty terrible."
יתרונות: "Entertainment was good."
חסרונות: "The crew was very rude."
יתרונות: "I lost the flight To hartford and I pay 4 the hotel"
חסרונות: "I lost the flight To hartford and I pay 4 the hotel"
חסרונות: "Landing was frightening."
יתרונות: "I was able to watch TV on my way to my destination."
חסרונות: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
יתרונות: "Very friendly crew"
חסרונות: "Seatbelts very short given ample seat size"
יתרונות: "Entertainment in top notch... stewards were very pleasants"
חסרונות: "No complaints"
יתרונות: "I didn't like much about this flight."
חסרונות: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
חסרונות: "Several things. Dropping off luggage. Security. Late flight departure."
חסרונות: "If flight is full all the time get a bigger plane"
יתרונות: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
חסרונות: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
יתרונות: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
יתרונות: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
חסרונות: "No trash bag in my seat for puking or bubblegum"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "The staff"
חסרונות: "I used a regional certificate to upgrade; this wasn't 1st / biz class at all; the seats are just big clunky leather seats, no recline, no leg room. Really disappointing for a red eye flight across the US."
יתרונות: "The crew was nice but seemed super stressed out."
חסרונות: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
יתרונות: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
חסרונות: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
יתרונות: "I was able to pick my own flight online easily."
חסרונות: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
חסרונות: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
יתרונות: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
חסרונות: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
יתרונות: "They handled a crowded flight very well."
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
חסרונות: "We waited nearly TWO hours in line to check in our unaccompanied minors."
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
חסרונות: "Delayed multiple times"
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "Really nice flight"
חסרונות: "Small seats"
יתרונות: "Filthy was not full so for a tall guy I was offered good seats for the plane size"
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "The crew were. Friendly, polite and tried to do there best in accommodating the customer. Hats off to the crew."
חסרונות: "The seats, hard as rocks, limited comfort, leg room, width everything, entertainment was down more then running, basically the cabin was dirty and as uncomfortable as I've ever seen or been in. I was more confortable sitting on bleachers with no padding than in one of this flights seats."
חסרונות: "There's not enough room. The guy beside me is hanging over his seat and I'm trying to sleep and our bodies are touching because he's so big."
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
חסרונות: "Each direction I got delayed"
יתרונות: "The crew from gate to landing was very helpful and met all my required needs. I didn't have to worry if my questions would be answered or if there was space for my luggage as they attended to all the things I could have wondered about."
חסרונות: "Newer planes are more compact than I would like, and the aisles are very narrow. When the carts move up and down the aisles, they have a tendency to bump people even if the flight attendants are being extremely careful."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "Seat assignment"
חסרונות: "I'm not a pilot but I've flown enough to know what turbulence is. I was one of the first to board and asked the flight attendant if there was food for purchase or any type of snack as my blood sugar was so low. I was also in pain and needed to take my medication. It was a 40+ minute flight however when one is handicapped you are at the mercy of the person taking you to the gate it's not like you can stop and look for a place to eat. It wasn't until we were almost at the destination we received a plastic cup and offered a sip of water. I sat right in front of the flight attendant and she could see my discomfort yet didn't offer a bag of peanuts or a drink"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "On time, crew was friendly"
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "Not applicable. Appreciate 40 minute flight."
חסרונות: "Delayed flight which didn't bother me as was due to maintenance. Couldn't hear the gate agent over the microphone. Updates of delay could have been more that just the initial announcement. Snack bag had 8pieces in it."
יתרונות: "The gate attendant was fantastic , very professional and kept us informed through two gate changes"
חסרונות: "I prefer having the entertainment system provided I was unable to access the wifi"
חסרונות: "still haven't left."
יתרונות: "Everything was great"
יתרונות: "Quick boarding & on time. 70mph tail winds pushing us from Chicago to Dayton in 40 minutes! What's not to like. A 10:20 am flight 60% full."
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Maintenance delays on both legs more than 2 hours of delays put a huge damper on spending time with family. And I have never met a more rude gate attendent. Made me feel like I was not a person. Extremely disrespectful."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "The food was terrible"
יתרונות: "Great flight today from Chicago to Dayton good to be home. Very fast and efficient."
חסרונות: "To Stewart will not let me move forward even when it was open seats"
חסרונות: "70min connection and luggage took 40 min so had to rebook. Destination 100min late so not awful after 32hr flight but difficult at the end of all that."
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
יתרונות: "See statement above."
יתרונות: "Nothing, pilot was polite but also very frustrated"
חסרונות: "Original flight was cancelled. After 6 hour delay. Second flight arrived to Dayton and sat on Tarmac for 1.5 hours. Sweltering heat, idiots working the gate, full plane. United owes these poor folks a lot. My 80 year old mother will never fly again due to this trip"
חסרונות: "Major delays at Chicago O Hare, little to no communication. Passengers were not told what was going on, or the reasoning for our plane being so late. 3 hour delay boarding, and also sat on runway for another 1.5 hours before takeoff. Once landed in Dayton, could not pull up to a gate for another 45 minutes. So much wasted time. I purposely picked an early flight so I could have more time with my family. Had to cancel my family dinner plans that night due to an extra 5 hours wasted."