Crew worked well despite being short staffed. Not a fan of pretzels
This is not customer service. Let’s not pretend. Flying American is transactional at best. I pay for transportation, the airline provides transportation (unbound by comfort and convenience)… the end. No one is there to impress or innovate, they simply just exist as part of the transportation process. Avoid if you have other options.
יתרונות: "Crew was good."
חסרונות: "Plane was late, changed the gate on us and at 66 that's a big deal."
חסרונות: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
יתרונות: "It was acceptable."
חסרונות: "Terrible turbulence and very scary"
יתרונות: "The flight was mainly smooth, it was a bit delayed, but made the time up in the air so we got in on time."
חסרונות: "I still don't know how to connect to the Wi-Fi on board. It's odd, I'm a web developer and that's my job."
חסרונות: "Very uncomfortable and very cramped seating"
יתרונות: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
יתרונות: "The early boarding and charging ports accesbility?"
חסרונות: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
יתרונות: "Was not long enough"
חסרונות: "Commuter jets- uncomfortable."
חסרונות: "no food at all"
חסרונות: "Have coach passengers prepay for meals"
יתרונות: "Friendly and attentive. Communicated well throughout the flight."
חסרונות: "Just uncomfortable on the tiny planes."
יתרונות: "some what and it could be better"
חסרונות: "the help you get from the crew and if they wouldn't make so many gate changes"
יתרונות: "The crew and the seats were okay."
חסרונות: "The flight was delayed for almost 2 hrs. We should receive credits for that."
חסרונות: "My entertainment screen was not operating. Could not recline my seat."
יתרונות: "The staff was fantastic. Very helpful."
חסרונות: "Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5."
יתרונות: "Good crew, good service, good captain."
חסרונות: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
חסרונות: "No inflight service"
יתרונות: "Chicken wrap"
חסרונות: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."
יתרונות: "Punctual, connexion gate very close"
יתרונות: "I liked the room."
חסרונות: "There was no entertainment. Could not get seats together."
יתרונות: "The crew and entertainment were good."
חסרונות: "The comfort was not the best, tiny middle seat. He worst part was the delayed. We ended up boarding 3hours late in Dallas for the Paris flight."
יתרונות: "Quiet, flight. Full but you wouldn't have known it. Had an issue with lavatory door not closing right. Turns out an AA mechanic was a passenger and fixed it!"
חסרונות: "I didn't find out until in the air that I needed to download the AA streaming app ahead of time to watch movies on the plane"
יתרונות: "Flight crew was nice"
חסרונות: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
יתרונות: "The movie and TV selection was excellent"
חסרונות: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
יתרונות: "Short flight"
חסרונות: "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
חסרונות: "Just little delay."
חסרונות: "No being able to book seats easily and having to phone in for this"
יתרונות: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
חסרונות: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
יתרונות: "Food was good as were the movies & seat"
חסרונות: "Gate supervisor (male) in Dublin was unhelpful. He announced theee times that the US Customes pre-clearance would close shortly. This announcement was in the gate area where everyone had already had to have cleared the Preclearance US Customs. Then when he announced boarding for priority and Business class he "pointedly" told the zones 1 thru 4 to all begin boarding at once (w/ one agent while three agents stood behind chatting) and to only use the one Priority lane. Thirty people all gathered for the very slow process. The Gate Supervisor the says he would start boarding Zones 5 and 6 in the other lane. Zones 5 & 6 all boarded while I (zone 1 passenger) and five others were still in que boarding thru the priority lane. Poor leadership. The Business Class flight attendant while serving snack, spilled my hot tea on my shirt, trousers and iPad. She was very apologetic and said that she wished she had not filled the cup so full. The tea "happens" and was no big deal. The Gate agent on the microphone in Dublin was having a bad morning and transferred his unhappyness to me, which I did not bargain for on the 27th."
יתרונות: "A little turbulance, but nothing too outlandish."
חסרונות: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."
יתרונות: "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"
יתרונות: "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
יתרונות: "Overall very comfortable was comfortable for a 8 hour plus flight"
חסרונות: "Extremely long check lines. Security came after the extremely long check in process"
יתרונות: "Onboard crew was very cheerful and did their job very well."
חסרונות: "Terrible boarding process. It took me literally two hours and a half to get my boarding pass and check-in my luggage, due to a very long queue and maybe a lack of personnel at check-in. I got my boarding pass twenty minutes before departure time, which was obviously terribly stressful., moreover I had a train to catch at destination."
יתרונות: "Seat configurations"
חסרונות: "Movies inflight entertainment outdated"
יתרונות: "They gave us free headphones. The seat back entertainment had a large selection of movies to watch."
חסרונות: "Similar to my previous review, the crew treated the passengers like we were in the way of their travel plans. There were far too many interruptions during the flight that paused the seat back entertainment. Awesome that you have a credit card, but I don't need to hear about it 100 times during the flight."
יתרונות: "Pleasant crew, pretty good food and films."
חסרונות: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
יתרונות: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
יתרונות: "Crew was nice"
חסרונות: "Really bumpy"
יתרונות: "Fast flight"
חסרונות: "Pain in the neck to make sure seats are next to others in same booking!!!"
חסרונות: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
יתרונות: "La atención"
יתרונות: "The fact I made the flight"
חסרונות: "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
יתרונות: "Engaged with customers no matter the seat preference"
חסרונות: "Boarding system not good !"