It was a very good experience
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
It was so cold on the flight, otherwise okay.
Speedy service, very efficient
Upgraded to Comfort plus with three across on aisle and wall in front of us. When I went to restroom near end of flight I saw seats available all over. We could have been more comfortable if the seats were more equitably assigned or if flight attendants said something And movie crashed. We love Delta, but have had better flights.
Please know that even in long flights you will be very hungry! There is no real food served. A “flight fuel” box is offered for $10 but it is nothing of substance. And don’t expect to eat in the airport before your connecting flight because you will likely be sitting on on the tarmac waiting to park and get off the plane for the time you had available to grab food as Delta can’t seem to get their flights coordinated to get you there on time!
First class and crew checked on me once to distribute food but never came back to collect garbage. Found myself getting up to throw away trash because they collected it from everyone around me. Also never came back to ask if I wanted a refill on my drink or if I was content; I was watching a movie so I was awake.
חסרונות: "Having cocktails available on-board"
יתרונות: "Being on time"
חסרונות: "Nothing you guys did great thankyou so much."
יתרונות: "Food & timeliness"
חסרונות: "Cramped seat and no window (14a)"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
חסרונות: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
יתרונות: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
חסרונות: "Better snacks."
יתרונות: "Amazing crew and seating. Worth the upgrade to premium."
יתרונות: "The crew was really nice! They were very energetic!"
חסרונות: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
יתרונות: "Crew was great. Always attentive to needs of the passengers."
חסרונות: "Can't really think of anything unless you can shorten the flight!?!"
חסרונות: "It was lovely. It was my flight from nyc to dc that was terrible."
חסרונות: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
יתרונות: "That there were TVs to watch on the seats and that it was quick boarding"
חסרונות: "Notify the delay quickly"
יתרונות: "The flight was smooth and the crew was very professional"
חסרונות: "Have wifi available"
חסרונות: "Old plane"
יתרונות: "Great staff and they worked hard to make the flight comfortable."
חסרונות: "The seats are small and the plane feels like a Sardine can."
חסרונות: "Touch screen monitor was unable to register touch, so no entertainment available."
יתרונות: "very nice and willing stewardesses"
חסרונות: "tragic little place for legs, lack of space"
יתרונות: "Standard Air France flight. My wife and I like the Airbus 380."
חסרונות: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
יתרונות: "Atlanta airport is super duper organized!!! No problem getting tons of people through passport control & customs! Lots of well English speaking guiding staff- i was delighted!"
חסרונות: "On the international aircraft, 767, the monitors were smaller and hab on the domestic flights flight, the picture was way too dark to enjoy & sound out of one earpiece only"
יתרונות: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
חסרונות: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
יתרונות: "Clean bathrooms and great refreshment choices"
יתרונות: "the service, on time departure, early arrival, FOOD at no cost"
חסרונות: "nothing...everything was great"
יתרונות: "The crew was really nice."
חסרונות: "The boarding was really crowded and didnt seem organized."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
חסרונות: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
יתרונות: "it was easy to navigate ."
יתרונות: "The gate agents were gruff, but helpful. Stewards were super friendly."
חסרונות: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
חסרונות: "Landing was frightening."
יתרונות: "Crew was the best!"
חסרונות: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
יתרונות: "Free earphones"
חסרונות: "Delayed boarding Delayed flying after boarding Delayed in flight service"
חסרונות: "Spent $130 on a very uncomfortable aisle seat."
יתרונות: "The flight was quick and quiet with a kind crew and captain that had a great smile."
חסרונות: "I didn't like the food."
יתרונות: "The captain kept us very informed about what was going on"
חסרונות: "Only one engine was working"
חסרונות: "That we weren't automatically transferred to the next available flight to Burbank."
יתרונות: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
חסרונות: "Wish it would've had more movie options"
יתרונות: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
חסרונות: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
יתרונות: "Orderly boarding process."
חסרונות: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping."
חסרונות: "Boarding process was very sluggish causing us to be delayed."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Very little time to connect withy the Orlando flight made my loose connection.
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
On time, smooth and friendly crew
The service on board was wonderful.
יתרונות: "They held the plane for us due to the air tram malfunction at DFW!"
יתרונות: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
חסרונות: "2.5 hour delay no explanation"
חסרונות: "Cool AC, it was hot! AC barely working or set too low."
יתרונות: "Fast transportation and great seat"
חסרונות: "The air hostess were rude."
חסרונות: "I hate pretzels. Another option would be cool"
יתרונות: "Great attend ants"
חסרונות: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
חסרונות: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
חסרונות: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
חסרונות: "My entertainment screen was not operating. Could not recline my seat."
יתרונות: "Plane was new and clean..good leg room."
חסרונות: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
יתרונות: "The flight was on time. The crew was friendly."
חסרונות: "Too little legroom."
חסרונות: "Snacks, non usable Wi-Fi"
יתרונות: "Fast check in"
חסרונות: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
יתרונות: "I like the fact that you could watch movies to make the time go by more quickly"
חסרונות: "Seats were very uncomfortable. The isles are narrow and every time the gentleman across the isle got up to stretch his backside was in my face. The crew would come down the isle with the cart and about take my arm off."
יתרונות: "Friendly flight crew and boarding agents."
חסרונות: "Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past."
יתרונות: "The counter attendant was helpful in changing our seats so could sit together."
חסרונות: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
יתרונות: "That our pilot was giving us updates as to why we were slightly delayed."
חסרונות: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
יתרונות: "The crew was very polite and cordial throughout the entire process."
יתרונות: "Plane on time plane in reasonable condition"
חסרונות: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
יתרונות: "It was on time."
חסרונות: "Very small airplane for a 3 hours flight."
יתרונות: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
חסרונות: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
יתרונות: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
יתרונות: "Adequately handled the 13 hr delay."
חסרונות: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
יתרונות: "Flight was on time and service was good"
יתרונות: "Very nice and easy flight, the crew knew English very well"
חסרונות: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
יתרונות: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
חסרונות: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
יתרונות: "I was welcomed and make right at home"
חסרונות: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
חסרונות: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
יתרונות: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
חסרונות: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
יתרונות: "Pretzels and drinks."
חסרונות: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
יתרונות: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
חסרונות: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
חסרונות: "Cancelled, had to stay in Dallas until next day"
יתרונות: "Nothing !"
חסרונות: "My flight was delayed an hour before being departed. And then canceled and then they moved my Flight and that flight was delayed too. I miss my grandmothers service, I am very upset to say the lease. I am not pleased at all."
חסרונות: "Delayed for 'weather' but weather was fine and missed my connection by 10 min and needed to sleep the entire night in airport"
חסרונות: "When arriving in Charlotte North CAROLINA, waiting to board my next flight to Nashville, Tennessee, upon exiting the flight there was no mention as to check your boarding passes because of a change at the gate to our flight fiying back to Tennessee. So i go to the terminal and wait patiently at my gate for my flight to arrive. The departure came but it wasn't for Tennessee it was for Norfolk?? So when i went to the flight agent asked her what happened to the Tennessee flight, she said the flight left 2 hours ago. And when i mentioned no one said anything different about some gate checks had been changed. So i ended up missing my regular flight back home to Tennessee, no thanks to everyone involved, and had to wait an extra 2 hours to receive another flight back to Tennessee. WORST EXPERIENCE EVER!!!!"
יתרונות: "Very helpful people. From the from desk to the in flight crew they answered my questions. Had a weird gate where it's a satellite gate with American Eagle, little confusing but they helped me out."
חסרונות: "Sat on the runway for like an hour. 100% not their fault, and they kept us in the loop the whole time. Really not a complaint about them. SFO is just always sucked in with fig in the morning."
חסרונות: "Puddle jumpers are the hazard of living in a third tier market."
חסרונות: "The lack of communication, I received an email about my flight changing at 9am but I did not see it because I was at the airport. No one at the gate said anything to us until we started going to the counter. I was switched to a standby flight which the employee thought it was more important to get an employees husband on and offered me a seat for $1,300 in first class if I wanted to get on "that bad" or another flight 3 1/2 hours later that would not qualify me for a lunch ticket. That 1:40 flight was delayed and we stayed sitting in the plane waiting for permission to leave at 2:56pm. I was to be in NY at 3pm to meet my family on other flights but I got there at 6:30pm while they waited for hours!!! Communication is very important, I know that incidents happen, but this was ridiculous! The flight attendants even ran out of free pretzel snacks and offered items for purchase. Will not forget this experience for a while."
חסרונות: "I missed my flight because on the kayak app it said my flight left at 8:20 am and even said it was on time. When I got there it left at 7:20 instead and so I missed it.. You need to make sure it says the correct time on your app.. I ended up catching another flight to Seattle and spent the night in the airport and got to salt lake a day later. My family is out of state and it screwed all of our schedules up."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Flight wasn't crowded and it was a quiet flight."
חסרונות: "Flight was delayed an hour, but baggage arrived fine."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
יתרונות: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
חסרונות: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "nice food great crew"
חסרונות: "the washrooms need more cleaning during this long flight messy boarding"
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
חסרונות: "They feel like seats for budget flights."
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Good legroom and entertainment options, on time. Enjoyable overall."
חסרונות: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
חסרונות: "Everything Luggage no come on time This is the worst company"
יתרונות: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
חסרונות: "I did not like aircanada changed my sit without asking me.I did not like delays."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Food need to improve it's no taste and stank of meat"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
יתרונות: "the mounties rock, seriously"
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
חסרונות: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The 787 is avery comfortable airlplane."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "49mins verse 6hrs"
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
חסרונות: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
חסרונות: "They delayed the flight 4 times. Very unprofessional"
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "Leaving this company in the rear view mirror"
חסרונות: "Everything was awful"
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
חסרונות: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
חסרונות: "Delayed for hours, luggage was lost"
יתרונות: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
יתרונות: "Lovely timing. Great crew"
חסרונות: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
חסרונות: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "United - standard and expected fare!"
חסרונות: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
חסרונות: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
יתרונות: "Crew was very kind, helpful, and informative."
חסרונות: "Outlet doesn't have USB slot for charging."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
חסרונות: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
יתרונות: "Easy to board and everyone very friendly"
חסרונות: "Nothing negative to say"
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "My missed / delayed luggage."
חסרונות: "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
חסרונות: "The food was terrible"
חסרונות: "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"
יתרונות: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
יתרונות: "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
חסרונות: "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"
יתרונות: "Customer service who helped us switch flights from Burbank to LAX was helpful"
חסרונות: "Booked and paid for a flight for 4 had no seats, put on another flight that was delayed for 5 hours. Sat in Denver airport for 6.5+ hours with small children. Could not get seats together on second flight"
יתרונות: "Comfortable. Crew was pleasant."
חסרונות: "No complaints."
יתרונות: "The crew was nice and it wasn't a full flight so we had room."
חסרונות: "The food wasn't very good and the headphones were a bit uncomfortable"
חסרונות: "On time boarding"
יתרונות: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
חסרונות: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
חסרונות: "Food, WiFi on airplane."
יתרונות: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
חסרונות: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
יתרונות: "Fairly empty flight. Decent movie selections. Pleasant crew."
חסרונות: "I shouldn’t have upgraded to Economy+ b/c the front row (in Economy) has no where to store your things except overhead, the extra legroom is negated by everyone using your row to cross between aisles and the screen that folds out from the armrest wouldn’t stay upright & required constant adjustment. No WiFi is disappointing for a 12+ hr flight."
יתרונות: "Good service"
חסרונות: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
יתרונות: "New plane"
חסרונות: "Head phones very poor quality"
יתרונות: "Респект израильским пилотам!!"
יתרונות: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
חסרונות: "Even though the seats were comfortable, the legroom was not."
יתרונות: "the staff is nice and helpful, food was fine, boarding and fligh on time"
יתרונות: "The boarding was the only redeemable of the trip, correct and efficient"
חסרונות: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
יתרונות: "Boarded quick"
חסרונות: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
חסרונות: "An old airplane, no personal Entertainment, For some unknown reason I couldn't upreared my seat with my Frequent Flyer points. The food was bad and made me heartburn"
חסרונות: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
חסרונות: "No service on flight. Israeli disregard and stupidity.. fly Swiss zlufthsnsa or British Air and learn what your company fails to do."
יתרונות: "Even though some of the passengers were tough and angry after a cancellation of another airline’s flight, the crew did everything in their power to make the flight go smooth. They attended every need, and made sure everyone gets what the wanted. Also cleaned the toilet very often!"
חסרונות: "The airplane is crappy (old 747). The entertainment system didn’t work in my seat. I was told nicely that they know it’s an old airplane, and it’s going out of service soon. After that they really made sure I feel comfortable."
יתרונות: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
חסרונות: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
יתרונות: "Israeli jewish airline"
חסרונות: "Safety movie didn/t work properly and we taxi back to the gate."
יתרונות: "Crew space overhead"
חסרונות: "1 1/2 hour delay on board before departure: bathroom not clean"
חסרונות: "In your website it was not specified that this wad a low cost flight. More expanses were required on check in. There were many passengers that felt misleaded."
יתרונות: "The crew is nice."
חסרונות: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
יתרונות: "crew crewis nice and helpful"
חסרונות: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
חסרונות: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
חסרונות: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
יתרונות: "Smooth flight"
חסרונות: "We flew El Al from the USA with. 2 checked bags with no surcharge. We offloaded weight by giving gifts. We bought a lesser amount of weight in cosmetics. On our next El Al flight to Prague we were charged $80. The total weight of our 2 bags is less than 50 pounds. I notice many passengers whose carry on bags were much larger than ours, seemingly contrary to El Al rules. Not fair."
יתרונות: "pleasant crew very safe made everyone feel safe with excellent security throughout"
יתרונות: "Got there on time"
חסרונות: "Crowded. Old planes."
יתרונות: "The safety aspect of flying on EL AL"
חסרונות: "Plane was crowded and crammed. Old. Crew was less than helpful and for the most part ignored passengers or was unfriendly. Food was lackluster. Entertainment was poor and the screen was small and in poor maintenance."
יתרונות: "The El Al crew are amazing, patient, and probably the best thing about the airline. The food was also very good for airplane food. The 747's need to be put out to pasture. Overall a very good experience for a long-haul flight."
חסרונות: "The boarding process had no process in Israel - I was in business class but had to wait in a huge line since everyone just boards when they want - even though there are zones printed on the ticket the airport personnel lets everyone board the plane at the same time and disregards the boarding procedure. No order whatsoever."
יתרונות: "The food was very good. The seating in coach was fair."
חסרונות: "It is a nuisance having to take a shuttle bus from the terminal to the plane and climbing stairs carrying carry on luggage to board."
יתרונות: "The seats are all worn out... we had special food ordered. On the way there it was messed up. On the was back they didn't give it to me all together."
חסרונות: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
יתרונות: "Direct flight from tel aviv to new york, great security, handicapped check in"
חסרונות: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
חסרונות: "Never on time Always have problems that keeping them from departing on time"
חסרונות: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
יתרונות: "Price was good"
חסרונות: "1. No organization to boarding, I e: everyone boards at the same time without a line 2. Very little leg room and reclining room 3. Hardly any choices for entertainment"
חסרונות: "the flight late 6 hours without telling why, i missed my connection flight also."
יתרונות: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
חסרונות: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
יתרונות: "No delays"
חסרונות: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
יתרונות: "The crew was great"
חסרונות: "The crew is trying to do their best with a very old, poor maintained, very crowded airplanes. I think cows have more room in a cattle truck than we had. Seat cushions were so old they lost their flexibility TV panel didn't work so no matter how much the crew tried, they couldn't fix it.... So as far as ELAL say: fly 5 hours without entertainment in a very old plain with no room to the legs But at list the food is kosher - ha? Not that I care...."
חסרונות: "We had a late flight due to late arrival of the acft. Although it seems that the crew knew about the delay early, they still start boarding on time, therefore we waited for about an hour. Entertainment - there are no personal screens. The acft has a wifi based entertainment systems that requires having an App which we were not notified about on the ground so I couldn't use it for the flight. They are usually better ):"
יתרונות: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
חסרונות: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
יתרונות: "They went out of their way to assist me."
יתרונות: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
יתרונות: "Our seats were in the rear of aircraft, giving us excellent access to the galley and aft restrooms."
חסרונות: "Can't change this but the 15.5 hour non-stop was a long flight. Both directions our outdated inflight entertainment didn't work."
יתרונות: "Most of the staff was polite and helpful."
חסרונות: "The checkin person miscounted our carry-on bags, and refused to admit her mistake, which led to some annoyance."