יתרונות: "Staff, not fully booked, lots of food and snacks"
חסרונות: "Rushing from one terminal to another because the flights were too close together for my itinerary"
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
חסרונות: "A slight delay"
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "All very comfortable"
חסרונות: "It was delayed"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
חסרונות: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
חסרונות: "Ok, old plane."
יתרונות: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
חסרונות: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
חסרונות: "It was a 11 hour flight and coach seats too small to sleep"
יתרונות: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
חסרונות: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "zurich a great airport."
חסרונות: "cheese roll"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
חסרונות: "The food maybe"
חסרונות: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
חסרונות: "Fully booked flight. Very noisy"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
יתרונות: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
חסרונות: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
יתרונות: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
יתרונות: "The space for the legs"
יתרונות: "Very punctual and easy. Very friendly crew."
חסרונות: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
חסרונות: "Flight was late two hours..."
יתרונות: "Free food! Very nice flight attendants"
חסרונות: "Chaos with boarding - should be by rows"
חסרונות: "I wish the announcements made in English were easier to understand"
יתרונות: "The flight was ok , even though it was delayed 40 minutes"
חסרונות: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
יתרונות: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
חסרונות: "We didn’t board the plane at the times listed, it was running behind."
חסרונות: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "space when seating"
יתרונות: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
חסרונות: "Being called to wait to board in a Que when we did not need to like Ryan Air"
יתרונות: "Good service! On time!"
חסרונות: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
יתרונות: "There was food even for low cost travel. Very good plane"
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "Flights were on time."
חסרונות: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
חסרונות: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
חסרונות: "not enough leg room"
יתרונות: "Good service and performance Staff very helpfk"
חסרונות: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."
יתרונות: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
חסרונות: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
יתרונות: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
יתרונות: "efficiency and a sense of a smile from the ground staff"
חסרונות: "the fully booked plane."
חסרונות: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
חסרונות: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
יתרונות: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
יתרונות: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
חסרונות: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
יתרונות: "Quick. Clean plane"
חסרונות: "Boarding a bit long but still fine"
יתרונות: "Fast, clean, gracious."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
יתרונות: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
יתרונות: "Very comfortable"
חסרונות: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
חסרונות: "Waiting area was very crowded. The flight was delayed."
חסרונות: "I did not know that I will have to pay for lagged 45$"
יתרונות: "Very friendly. Comfortable seats."
יתרונות: "Nice and clean aircraft nice service"
יתרונות: "Direct flight, comfortable seat, departure in time, no waiting time in check in"
חסרונות: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."
Dreamliner was comfortable and entertainment system good
יתרונות: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
חסרונות: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
יתרונות: "Crew were excellent"
חסרונות: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
יתרונות: "Loved the smooth ride."
חסרונות: "Bathroom was pretty nasty"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Everything works and quick to get to destination."
יתרונות: "The crew was pleasant"
חסרונות: "Baggage checkin & flight boarding was slow & disorganized."
יתרונות: "The aircraft"
חסרונות: "No overbooking next time!"
יתרונות: "Onboard crew were nice and polite. Flight was on time (a rarity)."
חסרונות: "The boarding crew was rude and unpleasant, the plane was boiling hot."
יתרונות: "Service is awesome. Food is great."
חסרונות: "People with short connection are affected by the 15 to 25 minutes delay."
חסרונות: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
חסרונות: "This was just a short commuter flight from Lyon to Amsterdam for connection."
יתרונות: "My seat"
חסרונות: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
יתרונות: "Overall KLM experience is good"
חסרונות: "Food quality was mediocre for a business class flight."
יתרונות: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
חסרונות: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
יתרונות: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
חסרונות: "Not having to walk outside in Edinbur4gh to board the flight."
יתרונות: "Seating is tight. The crew was great !"
חסרונות: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
יתרונות: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
חסרונות: "tough to sit on a plane for 9.5 hours"
יתרונות: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
חסרונות: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
חסרונות: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
יתרונות: "Flight crew very nice"
חסרונות: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
יתרונות: "Crew was excellent -kind nice and very attentive"
חסרונות: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
יתרונות: "Restrooms clean, decent food and drink, nice cabin crew."
חסרונות: "No complaints"
יתרונות: "Everything was clean and well organized."
חסרונות: "The flight was delayed 1 1/2 hours."
יתרונות: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
חסרונות: "No complaints about anything."
יתרונות: "I slept pretty much the whole time"
יתרונות: "Arrived early!"
חסרונות: "Boarding seemed disorganized."
חסרונות: "Flight departed 35 minutes late"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Customer service"
חסרונות: "infotainment was down. Lost my luggage the flight was delayed"
יתרונות: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
חסרונות: "there was no lounge close to our departure gate"
יתרונות: "Sandwich was incredibly tasty (although not much filling)"
חסרונות: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
יתרונות: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Flight was on time and quick and comfortable"
יתרונות: "Comfort economy well worth the extra."
יתרונות: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
חסרונות: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
חסרונות: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "They were awesome."
יתרונות: "Wide selection of entertainment, food was good."
חסרונות: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
יתרונות: "Service was good"
חסרונות: "I missed my flight because of MU"
חסרונות: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
יתרונות: "I liked the leg room, I liked the customer service of the crew, smooth flight."
חסרונות: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
יתרונות: "early arrival,comfort"
חסרונות: "late boarding while standing around waiting for pilot to ararive"
יתרונות: "The flight was on time - which is unheard off"
חסרונות: "The food was eatable - but not really good"
יתרונות: "Late flight 1 hour"
חסרונות: "Be ontime"
יתרונות: "Good short flight."
חסרונות: "Open both for passengers to enter terminal on arrival in Bucharest."
יתרונות: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
יתרונות: "Finally not much delay"
חסרונות: "No AC in hot weather in the bus and on the plane for half an hour before take off."
חסרונות: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
יתרונות: "It was nice"
חסרונות: "more movies to be purposed ))"
יתרונות: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
חסרונות: "Check in process both online and at the airport. The seats on the aircraft."
חסרונות: "Everything could be better, lost the second connection to Cluj"
יתרונות: "On time. Clean ."
חסרונות: "less lights while fly"
חסרונות: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
חסרונות: "Everything was perfect!"
חסרונות: "Everything flight was booked have to wait 5 hours for another flight"
יתרונות: "That I didn't get poisoned."
חסרונות: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
יתרונות: "That I didn't die in Chisinau"
חסרונות: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
יתרונות: "Great crew."
חסרונות: "The flight was delayed and I almost missed my connecting flight."
חסרונות: "Not enougth time after checkin"
יתרונות: "no other choice to fly amsterdam"
חסרונות: "no entertainment"
יתרונות: "Very nice personnel. Great airline."
חסרונות: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
חסרונות: "1h and 30 minutes late"
יתרונות: "Everything was very quick and well organized."
יתרונות: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
חסרונות: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
יתרונות: "Check in , flight info at airport great !"
חסרונות: "No choice for food."
חסרונות: "Flight was 1h20 minutes late."
יתרונות: "Received a banana with my meal"
חסרונות: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
יתרונות: "Good communication with crew..."
יתרונות: "Boardibg was on time and the stuff was very nice"
חסרונות: "I didn like the food."
חסרונות: "Flight was late and I almost missed my connection to Tel Aviv plane."
יתרונות: "Food,staff,easy check in.everything worked perfect."
יתרונות: "Everything was excellent"
חסרונות: "The stuff was outstanding"
יתרונות: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
יתרונות: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
חסרונות: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
יתרונות: "All 4 flight attendants were smiling and very courteous ...:-)"
חסרונות: "Such a short flight"
יתרונות: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
חסרונות: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
יתרונות: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
חסרונות: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
יתרונות: "The trip was short:)))"
חסרונות: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
יתרונות: "Staff were cordial and efficient. Boarding was efficient and smooth."
חסרונות: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
יתרונות: "It was good"
חסרונות: "The babuins that got drunk and made o lot of noise"
חסרונות: "Terrible handling of a situation with a passenger with special needs."
יתרונות: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
חסרונות: "Way too early of a flight, had trouble sleeping on plan."
יתרונות: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
חסרונות: "Boarding often takes a long time, and/or flight is delayed."
יתרונות: "Great price, no bag fee, nice crew, comfy ride"
חסרונות: "Mediocre food, no entertainment"
חסרונות: "Food will be good in future stuff i want them to be smile more confortable flght"
יתרונות: "Great price, nice crew, decent flight overall"
חסרונות: "The food was terrible! No entertainment system"
יתרונות: "Friendly crew"
חסרונות: "Long wait on the bus out to board the plane"
יתרונות: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
חסרונות: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
חסרונות: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
יתרונות: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
חסרונות: "Not a lot of leg room which is typical of most flights these days."
חסרונות: "Not cancelling this flight and 5 other flights."
יתרונות: "Great crew and comfortable seat"
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
חסרונות: "Airplane seats"
חסרונות: "Delay at departure one hour, long queues in Luton at passport control"
יתרונות: "Easy boarding and flight. The onboard meal deal tasted alright and wasn't as had value as I'd expected."
חסרונות: "Not the most comfortable seats but bearable for a few hours if you're not trying to sleep."
חסרונות: "The seats not comfortable for such a long flight, especially compared to bue air on the outbound trip"
יתרונות: "One time"
חסרונות: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
יתרונות: "Kept informed about delay"
חסרונות: "The plane was delayed 3 hours so booked another flight with another airline"
חסרונות: "Late again!! This flight has a 100% record of being over 30 mins late!"
חסרונות: "Delayed, limited food menu"
יתרונות: "The crew were good. Friendly and worked hard throughout the flight."
חסרונות: "Check in at Antalya was late opening, very disorganised and seemed incapable of dealing with what is a relatively small aircraft. Not easyjet’s fault, but Antalya is very poor, very much like the Greek island airports. Flight was a about 2 hours late."
יתרונות: "Low price, clean, cheerful cree"
חסרונות: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
יתרונות: "Helpful staff"
חסרונות: "At first we had no seats as the plane was one row shorter than the one booked, so we had to wait. It turned out there were 3 free seats on the back row so my son could have a window seat for his 2nd time in the air."
יתרונות: "Speedy boarding"
חסרונות: "Flight was delayed from 2040 to 2230"
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
חסרונות: "While clearly my lack of attention to detail, I do not mind Heathrow / city / Gatwick, so when I saw a deal I took it. On my return flight I discover that it is to London Luton, and not one of the 3 ACTUAL Airports in London."
יתרונות: "The flight itself was quite quick and the staff on board were very nice"
חסרונות: "We boarded really early but the plane hadn’t arrived and we were made to wait in a corridor, we boarded at about 9:30 when we were supposed to depart at 8:55, we departed almosted an hour later than expected (9:45) which made a huge difference and unfortuntely we missed the train from luton and the last tube in London."
יתרונות: "The crew and flight experience in general was nice"
חסרונות: "3 hours delay! Also, few people got a 5€ bonus (for food/drinks) but most of us didn’t know about it."
חסרונות: "The take off was delayed too much."
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "The fact that it was on time which is unusual between Charles du Gaulle and london"
יתרונות: "We left on time and had a very smooth take off and landing. No issues with easyJet on this flight at all."
חסרונות: "The usual, not much legroom unless one is prepared to pay extra."
יתרונות: "Nothing special to mention"
חסרונות: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
יתרונות: "Cabin crew tried hard to sound cheerful and be efficient"
חסרונות: "One word: DIRE. No information on the delay, we were left standing with no refreshments and tired kids for 2 hours, a good part of which was outside the terminal waiting to walk over to board the plane. Staff didn't bother to say anything, didn't know anything, offered no help, no refreshments or food, and there were only a couple of benches for people to sit on (this was the covered walkway outside the terminal building, offering no shelter from the heat). easyJet showing once again that it actually manages to be worse than Ryanair!"
יתרונות: "It got me home."
חסרונות: "Late departure. Limited legroom."
יתרונות: "Pilot telling very clear about flight , timing,"
חסרונות: "For the second time in a row the boarding process at Lyon airport was a joke. They try and board 3 flights at a time with just 2 stsff checking passports. This causes a massive queue and delays to all flights."
יתרונות: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
חסרונות: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"
חסרונות: "Accumulated delays over the day meant we only departed after midnight. Crew were understanding and offered free drinks / snacks, but in the end you just want to get home."
יתרונות: "Very fast boarding, crew is efficient and plesent"
חסרונות: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
יתרונות: "Nothing - no certainty for me the passenger over the delay. I had info by text which stopped after a while fortunately I could check on the website - times kept changing? The board only showed delayed & few announcements. Giving us €4.50 only covered half cost of a muffin and a drink!"
חסרונות: "The flight was delayed four hours but they told us to check in at the early time!!!! Then had to wait at airport all that time. Nice airport a mess not re signposted hard to find gate B!The ground crew were vague & not helpful. They should have provided us with bottles of water and a decent meal!! & certainty- failed woefully. The rep was not always at the gate to assist people I sat nearby reading so saw this. When it was time to actually board they made no announcement just put the gate number up on the board!!! Later made one for speedy boarding!! Did not feel looked after in any way. Then no cold drinks on plane and no ice till I made a fuss - suddenly I had ice!!! Charged my card in £ instead of € No hot food. Card machines not working - no wifi!! Doh!! All in all appalling customer service/ PR The crew were exhausted and over it - their job to to care for passengers - I think one went off in tears??"
יתרונות: "The online booking & check in saved time. Process from baggage check in to boarding were smooth & hassle-free. That's what I need for a short flight. Will recommend to my brother when he & his wife travel to Europe end of this year"
חסרונות: "No time so approached the counter staff at the airport about baggage hold, info provided was not complete. Luckily found some time to double check online, saved €€€ on baggage hold. Also, pls ignore rating on the food & entertainment, there were none. Overall, experience good enough for my short flight."
יתרונות: "Flew on one of the newest planes, a new airbus A320"
חסרונות: "Crew disorganized in service, several sandwich options ran out. Took 40 minutes to get to row 8. Some crew member focused on service but missed the mark on efficiency, and several appeared occupied with chit chatting than running the service"
חסרונות: "Slowwwww boarding. Half a dozen or so speedy boarders and instead of letting everyone else through once those passengers were through they continued to check people in a single file, until staff realised we were behind schedule and started using both check in scanners."
יתרונות: "I regularly fly between Luton & Paris. The Easyjet staff are always happy and professional - on this flight Christopher & Sarah. Their welcome is sincere and the warmth of their hospitality is maintained throughout the flight, as it is with many of their colleagues. I ordered hot food which was not anything beyond OK - but it was as expected, and promptly served on the short flight. The variety of drinks and snacks is good, and the offers on boutique products is worth a look. The flight was comfortable and on time."
חסרונות: "It seems that fairly regularly the overall experience is marred by inconsistent levels of service by the support services at Luton Aiport (which I believe is run by Menzies). Over several occasions I have waited some time for steps to arrive, and yesterday, it was the availability of coaches to take the passengers to the terminal building. It is as if there is a breakdown in the overall organisation, which is not directly the fault of Easyjet - but being their home base, over which you would expect that Easyjet could exert some influence. The delay was not severe on this occasion, but just takes the edge off an otherwise pleasurable experience."
חסרונות: "Delayed and over-zealous ex-RAF types on security"
חסרונות: "There's no lifts to board the planes. So with your on-board luggage, a buggy and a baby it is really hard with the stairs and there's no one around to help"
יתרונות: "The check-in/security was very efficient and pain free especially at Gatwick. The return leg flight was delayed, but time was made up and information was good."
יתרונות: "Did not rush to board the plane, waited until the very end. No point. Got allocated seats anyway. Got on to plane smoothly."
חסרונות: "Leg room!! Either my legs have grown or those seats are getting closer!!"
חסרונות: "seat are really uncomfortable...staff unpolite"
יתרונות: "Airport facilities in Edinburgh. No waiting time at security. Water fountaine after security."
חסרונות: "Plane was delayed by nearly 1 hr. No information of it until 15 min before the scheduled take off time, inspite of me signing up to text alerts at the flight booking. Boarding via bus and just 1 staircase. Passengers with children under 5 years announced to board first, but no chance as no way through unorganised crowd of passengers waiting."
חסרונות: "Horrible experience! I missed a very important meeting! Flight from LTN to CPH (EZY2445). Flight was suppose to take off at 7:00am. When we board at 6:40 we are told we are not taking off until 7:30a, (why did we even board then?) And then when the plane is nearly on the runway to take off, one of the crew members decides to mention she is sick so we have to turn back. Two points here: 1. If you are sick, why didn't you call in? 2. from 6:40 - 7:30am you did not know you were sick?? You wait until we get on the runway, after we finally get a spot in the Que? So then we get back to the gate, take a good 10- 15 mins for her to walk off and a new cabin crew to come on (not to mention she looked fine walking off, i mean she was probably sick but sick to bring the plane back from the runway - not so sure). Following this, apparently the plane needed re-fueling because we went to the runway and back. Now this is a bit worrying. The fact that we just went to the runway and back and the aircraft needed more fuel. What if we had to wait in the air for additional minutes for air traffic would we run out? just a thought.. Ok well all this happened. And then guess what - we have to wait another 45 mins in the que for take off! At this point it was very clear i was going to miss my meeting given it was already 9am. After all this a passenger sitting next to me asked if we can at least get a complimentary coffee or tea, which initially he received a NO because the flight has to be delayed a MINIMUM of 3 hrs before we can get that. He had to raise a fuss, for them to say ok we will ask the captain, the opp team, the air traffic control (FOR COFFEE OR TEA!!?) . Overall horrible experience, and i missed a a very important meeting. Will be reconsidering my airline choice in the future."
יתרונות: "Great cheerful helpful crew as ever, even if the lady on the bag on the bag drop seemed rather unhappy."
חסרונות: "Luton Airport. This is the first time I have landed there and I think it competes for the worst airport in the world. Very cramped, long queues at passport control, toilets out of order everywhere, awful decor, terrible signage. Dirty crowded, depressing. And the train service at the station is also dreadful."
חסרונות: "People were called to the gate according to original departure time, although the flight was delayed (this info was give via loudspeakers.) I for one had to rush from a coffee shop, thinking that we are now boarding. Instead I had to stand up for 45 min (no seats in the corridor) to get into a boarding area, just to continue standing as all the seats were taken - I wasn't the only one, there were mothers with small children who couldn't find a seat either. Temperature was about 30 oC. Suggestions: 1. Don't alert people too early. 2. Offer water when temperature is so high and wait so long. 3. Ask young men playing games on they smartphones to give up their seats to those who have difficulty standing up."
יתרונות: "The flight itself was ok. Didn't sample the food (brought my own) or entertainment (was there any?) so can't comment on those and consequently had little interaction with the flight crew but they seemed pleasant and professional enough"
חסרונות: "Check in at Pisa airport was a complete shambles. Counters late in opening for multiple flights and no advice which would be our counter on the display screens - so people milling everywhere trying to guess. Once through security, the pre-board area was hopelessly undersized for 3 flights departing. Hot, crowded and seating for about 30% of the people. Disgraceful."
יתרונות: "Flight to Luton was great and even though we arrived at the gate when boarding had commenced, staff were still helpful and gave us priority boarding. Return journey was an hour which was really cool but alas..."
חסרונות: "...all the time savings I thought we'd made quickly evaporated after landing - we couldn't disembark until over 15mins after landing and another 45mins to reclaim baggage. With two children aged 3years and 6 months, the experience wasn't really great at all. Only reason why I'm not giving less than 3 stars are for the positives mentioned above."
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"