יתרונות: "Very friendly crew!"
חסרונות: "Significant delay of departure."
יתרונות: "price great; direct flight;"
חסרונות: "Delayed and did not explain why"
יתרונות: "Crew were helpful and cheerful."
חסרונות: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
יתרונות: "Service was great."
חסרונות: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
חסרונות: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
יתרונות: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
חסרונות: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
חסרונות: "Smooth flight, great crew."
יתרונות: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
חסרונות: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
חסרונות: "Check in was terrible- long wait just for drop off of already checked in bags"
יתרונות: "individual TVs"
חסרונות: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
חסרונות: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
חסרונות: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
חסרונות: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
יתרונות: "Great movies."
חסרונות: "Seats won’t stay reclined."
יתרונות: "Good seating, great food, good service."
חסרונות: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
יתרונות: "Very friendly crew with a clean plane!"
יתרונות: "Nicer plane"
חסרונות: "One stewardess almonds mowed me down with cart"
יתרונות: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
חסרונות: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
חסרונות: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
חסרונות: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
יתרונות: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
חסרונות: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
יתרונות: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
חסרונות: "seats too close from front to back, and not adequately cushioned"
יתרונות: "No delay and friendly crew!"
חסרונות: "Not much leg room and the coffee was horrific."
יתרונות: "Quick boarding"
יתרונות: "Flight itself uneventful"
יתרונות: "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
חסרונות: "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
יתרונות: "I am always impressed by the Delta staff. Top notch."
חסרונות: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
יתרונות: "flight was on time..arrived early..friendly staff.."
יתרונות: "It left and arrived on time"
חסרונות: "They didn’t have wine in such a long flight"
יתרונות: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
יתרונות: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
יתרונות: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
חסרונות: "Typical cramped plane, too many planes going out of same gate are simultaneously"
יתרונות: "Friendly crew with modern plane"
חסרונות: "Why am I paying for first class for just snacks I can buy in an airport shop?"
יתרונות: "Courteous crew and smooth flight"
יתרונות: "Great polite and personable crew. Quality food snacks that accompany the beverage."
חסרונות: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
יתרונות: "Food available was good."
חסרונות: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
יתרונות: "Empty seat next to me and actually got to stow my bag overhead. Good entertainment options. On-time departure and arrival."
חסרונות: "Wi-Fi not functioning for second flight in a row. No food available for purchase, not even snack boxes. Best I could get was three bags of almonds."
חסרונות: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
יתרונות: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
חסרונות: "The tsa is worthless"
יתרונות: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
יתרונות: "The crew was really friendly and helpful. The plane was really clean"
חסרונות: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
יתרונות: "Easy flight. Plane and crew were fine"
חסרונות: "It was a short flight but no entertainment on this plane."
יתרונות: "They did eventually put out some small snacks and drinks (water and regular coke)."
חסרונות: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
יתרונות: "Everything went smoothly."
יתרונות: "The crew were nice"
חסרונות: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
יתרונות: "Crew was great, on time flight, clean plane."
חסרונות: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
יתרונות: "Impressive service... amazing crew, very friendly and professional"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Usual faultless KLM experience"
חסרונות: "Flight got cancelled"
יתרונות: "Newer plane, crew was amazing, seats were adjustable"
יתרונות: "Very friendly crew and on time with no problems."
חסרונות: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
יתרונות: "Reasonable space in economy class seats"
חסרונות: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
חסרונות: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
יתרונות: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
חסרונות: "the headrest is hard. Apart from that- all was fine"
יתרונות: "Good for both."
חסרונות: "Bigger seats."
חסרונות: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "They considered my reguest of vegiterian food."
חסרונות: "I have no complaints."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "The constant smile conferred by flight attendants through the entire flight."
חסרונות: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
חסרונות: "Not enough leg room"
יתרונות: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
חסרונות: "Boarding could be better"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "MCR airport Mert & Greet parking was smooth and efficient."
חסרונות: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
יתרונות: "Efficient boarding system, clearly signposted. Professional staff"
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Crew where awesone and the choice of entertainment was fantastic"
חסרונות: "Seats way to close together"
יתרונות: "Flying with KLM is a pleasure"
יתרונות: "The flight was perfect! Great food,movies and I even got to sleep !"
חסרונות: "All was well!"
יתרונות: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
חסרונות: "That it didn’t happen."
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
חסרונות: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
חסרונות: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
יתרונות: "Bording was good and general flight ok"
חסרונות: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The food was excelent"
חסרונות: "I have to pay to pay a little more confort"
יתרונות: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
יתרונות: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
חסרונות: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
יתרונות: "newer plane, good staff"
חסרונות: "need better and more food options, more often"
חסרונות: "OLD plane without comfort or entertainment"
יתרונות: "Everything. Staff incredible."
יתרונות: "Eveything is well arranged"
יתרונות: "On time."
חסרונות: "No negative"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "The bags where damaged from the staff"
יתרונות: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
חסרונות: "lack of meal options"
יתרונות: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
חסרונות: "Nothing. This is filler text to meet the min. characters."
יתרונות: "Loads of leg room"
חסרונות: "Loved everything"
חסרונות: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
יתרונות: "Clean plane , good crew ,"
חסרונות: "they didn't load my baggage from flight 1 to 2"
חסרונות: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
יתרונות: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
חסרונות: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
חסרונות: "Short and sweet"
יתרונות: "The crew was terrific."
חסרונות: "Tell me i would misst the next flight and that my beg will not go to the final airport."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Entertainment system failed repeatedly."
חסרונות: "Entertainment system failed repeatedly."
יתרונות: "In flight entertainment was great"
חסרונות: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
חסרונות: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
יתרונות: "great food, entertainment and seat comfort"
יתרונות: "The transfer times were excellent"
יתרונות: "Fantastic Crew!"
חסרונות: "Seats are comfortable but tight."
חסרונות: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
יתרונות: "Crew was friendly and attentive but hard to understand"
חסרונות: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
חסרונות: "They lost my luggage :("
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Good food and service"
חסרונות: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
יתרונות: "Flight crew, pilot,food and entertainment options were great"
חסרונות: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
חסרונות: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
יתרונות: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
חסרונות: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
יתרונות: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
חסרונות: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
יתרונות: "The airplane have great entertainment system. The cabin crew are very nice."
חסרונות: "I was asked to change my seat repeatedly"
יתרונות: "The fresh bread and cheese."
חסרונות: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
חסרונות: "no vegeterian sandwiches very disappointed"
יתרונות: "It es a good flight back"
חסרונות: "Items missing on duty free purchases"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
יתרונות: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
חסרונות: "Clean. Courtesy of staff on plane."
יתרונות: "All crew I interacted with was great, friendly, and helpful."
חסרונות: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
יתרונות: "Seats were comfortable with good recline. Food was good, but not excellent."
חסרונות: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "The boarding process was smooth and the crew friendly. Flight ran on time."
חסרונות: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
חסרונות: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
יתרונות: "No complain about Air France. The service and food are very good. Enjoy it."
חסרונות: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Overall everything was smooth and pleasant
חסרונות: "Boarding process.."
יתרונות: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
חסרונות: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Crew and ground staff were amazing."
חסרונות: "Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline."
יתרונות: "Crew was very attentive"
חסרונות: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
חסרונות: "Need some more and better inflight movies"
חסרונות: "It was a delta flight"
יתרונות: "Flight on time"
חסרונות: "Could not find any electric power for my computer in terminal 5 Seats totally incomfortable, no good support for my back, less space for my long legs in this intercontinental flight than in the previous Geneva-Heathrow flight. Food far too greasy, no fruit, no vegetables. No electrical power for the computer, only for the phone. And the landing in Boston: the captain just "threw" the plane on the runway. I thought he had a lot of cross wind. Talked to him later. Told me this was the normal procedure ?? The crew: some are doing very well, with enthusiasm, some of them could do another job."
חסרונות: "40 minutes before landing I wanted to use the toilet but was refused because the seat belt lights were on. So I had to wait till landing. Wasn't really much turbulence at all."
יתרונות: "Friendly crew, flight on time, great food and snacks, good movie selection"
חסרונות: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
חסרונות: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
חסרונות: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
יתרונות: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
חסרונות: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
יתרונות: "Seating quality was good Crew was fine"
חסרונות: "They could be better, friendlier"
יתרונות: "The flight was very pleasant, with great service. The in-flight entertainment selection was good, food was tasty. The day we flew, this flight was maybe half-full in coach, which may not be great for BA, but fantastic for leg room! The attendants were lovely, and I particularly enjoyed the continuous water service through the flight, which kept me nicely hydrated. The ice-cream mid-way through movietime was a welcome treat!"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
יתרונות: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
חסרונות: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
יתרונות: "Flight was on schedule"
חסרונות: "Food was poor Service was mechanical non personal"
יתרונות: "Much more space than on American Airlines,"
חסרונות: "We had made arrangements for a wheelchair all the way thru our trip. Heathrow chairs never showed up and we ended up having to rush. Terrible"
חסרונות: "The airplane was shaking all the flight"
יתרונות: "Flight staff was very nice"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Service and comfort"
חסרונות: "Movie selection"
יתרונות: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
יתרונות: "The crew was good , helpful and freindly"
חסרונות: "The food was not so good but okay"
יתרונות: "comfy seat Nice head side support Nice service Professional crew and pilots - especially the very informative and genial pilot on flight 203"
חסרונות: "Website better now, but still clunky and cranky to use. Hard to find flight status info OUTRAGEOUS To charge for seat selection on a $1000+ ticket!!! App useless-- did not work for flight status checking BA VERY poor on updating us on flight delays: Kayak informed us of delays by email, not a peep from BA. Hard to set up flight notifications. Boarding process completely baroque: With 6 different priority statuses, should we be in this line or that if we have x status, but are flying this class. Comically absurd."
יתרונות: "Crew is very helpful, friendly and attentive"
חסרונות: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
יתרונות: "Most everything"
חסרונות: "Seat choice"
יתרונות: "Food was excellent"
חסרונות: "seats were cramped, insufficient leg room"
יתרונות: "Quick, smooth flight"
חסרונות: "Landed over 40 mins ago and still waiting to get off the flight."
חסרונות: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
יתרונות: "plane was awesome"
חסרונות: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
חסרונות: "Seats were not as nice as on Lufthansa premium economy and there was no option to buy a pass to the business class lounge (as there is with Lufthansa). The return flight plane had no extendable leg rest in the seat as I did in the first flight. This was disappointing."
חסרונות: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
יתרונות: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
חסרונות: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
יתרונות: "Did reasonably well for a large flight. Crew is courteous."
חסרונות: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
יתרונות: "Loved that entertainment available before take off and ended after taxiing. Liked that drinks and food were free. Would pick BA again"
חסרונות: "Tried to order kids food on website and couldn't figure out how to do it so the kids got adult food. Perhaps make it easier to order or give kids kids food as default."
יתרונות: "Luckily I got upgraded from an economy seat to a premium economy and what a difference in the experience! I got immediately greeted by a flight attendant and got offered a glass of water (real glass) followed by a warm towel. The seats were wider and had more leg room than in economy and reclined more. The food was delicious and served with real silverware. Complimentary blanket, a pillow, socks, toothpaste, toothbrush, ear plugs and a sleep mask ensured that I got a good few hours of sleep. I was definitely much more rested than I would have been in an economy seat and very grateful for the upgrade!"
חסרונות: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
יתרונות: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
חסרונות: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
יתרונות: "Friendly staff, helpful boarding, and on time arrival."
חסרונות: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
They charge me twice for my baggage on my flight back
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
יתרונות: "Efficient. On time."
חסרונות: "Water, courtesy of the airline. More space, of course."
יתרונות: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
חסרונות: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
יתרונות: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
חסרונות: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
יתרונות: "The crew was nice."
חסרונות: "The flight was delayed."
חסרונות: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
חסרונות: "Late as per Vueling fashion"
יתרונות: "Flight was very easy, comfortable and quick."
חסרונות: "Boarding was quite confused due to delay but wasn’t too big an issue x"
יתרונות: "The crew was welcoming and helpful."
חסרונות: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
יתרונות: "Professional smiley crew"
יתרונות: "Great value. Spacious overhead compartment for bags - no issue being near last to board with larger carry on bags. On time departure and even early arrival."
יתרונות: "Efficient boarding and always on time"
חסרונות: "More cheap flights"
יתרונות: "Crew was great and the seats were very comfortable."
חסרונות: "Never had to take a bus to and from plane, so that was different."
יתרונות: "They made up for lost time"
חסרונות: "Some turbulence and lack of communication between the crew and everyone else"
חסרונות: "They asked me to store my suitcase in an overhead bin at the front of the plane as they had run out of space so I complied. When it was time to disembark, someone had stolen my suitcase. I have not located it since and the customer service from Vueling is horrendous - they keep running me around to different departments and sending automated responses, refusing to answer my questions."
חסרונות: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
יתרונות: "Clean, refurbished aircraft."
חסרונות: "Ground crew opened my checked in bag and stole a $800.00 watch. As a seasoned traveler, I know you should never carry valuables in your checked in luggage. However, this was never the intention, I had planned to take my small bag with me but last minute Vueling offered to check it in for free, since the flight was full. I should have never agreed."
יתרונות: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
יתרונות: "Everything is good"
יתרונות: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
חסרונות: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
יתרונות: "New plane"
חסרונות: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
יתרונות: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
חסרונות: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
חסרונות: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
יתרונות: "we reached our destination alive"
חסרונות: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
חסרונות: "Was late, without any notification"
חסרונות: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
יתרונות: "Good aircraft and seats."
חסרונות: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
חסרונות: "They made a mess with my bookinh"
יתרונות: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
חסרונות: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
חסרונות: "No food, no entertainment,no place for legs,late boarding"
יתרונות: "Smooth boarding ,clean cabin,smart,comfortable ,nice staff ,on time ,what more could we ask for ? Oh yes! Better food !"
חסרונות: "Overpriced,ghastly food"
יתרונות: "An employee walked down the line, scanned tickets=fast process. The lines were designated by row seating."
חסרונות: "I'm 5'9" & knees hit the chair in front. No complimentary water or coffee. EVERYTHING was a charge. Broken armrests & other materials."
חסרונות: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
יתרונות: "Selph check"
חסרונות: "No clear signage at aireport barcelona"
חסרונות: "Sits are not comfortable"
חסרונות: "Delay of 35-40 minutes again, as always."
חסרונות: "Very very small amount of legroom Flight was delayed c.90 minutes, there wasn't a lot of information and eventually were told they had to use a different plane, which may have explained it's quite poor old condition."
יתרונות: "Clean plane and bathrooms. Smooth flight. Communicative captain."
חסרונות: "At times crew seemed so aloof that I felt I was bothering them just by being there. Flight was delayed (just like the Vueling flight that made me miss my connection the day before which is why I was on this flight to begin with)."
יתרונות: "Once the flight took off, everything was ok."
חסרונות: "3 door changes. Delay of flight was greater than flight duration. Information from crew was seriously inexact."
חסרונות: "My travel bag, checked through from San Jose CA to A Coruna, Spain, with plane change to (Vueling) in London Heathrow, did not arrive with me to A Coruna. Now I am waiting for news of where it is and when it will be delivered to me."
חסרונות: "The airplane seemed very old, worn, and tired. This makes us feel less safe."
חסרונות: "Delay for 21/2hours"
יתרונות: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
יתרונות: "Crew and personnel were very friendly. On time and bags arrived as promised."
חסרונות: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
יתרונות: "Safely arrived."
חסרונות: "Delay without warning. Very little to no communication. No real update. Disorganized boarding. Was put in a seat that didn't recline without being told."
יתרונות: "On time, friendly staff at the airport and on board."
חסרונות: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."