Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.
יתרונות: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
חסרונות: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
יתרונות: "The seat was terrible"
חסרונות: "If I had gotten my luggage at the end of the flight"
יתרונות: "Smooth flying so got some sleep"
חסרונות: "Clearer back-to-front boarding process"
יתרונות: "All seats were very comfortable and spots where I can view everything and crew were awesome."
חסרונות: "Local travelers should be offered even water."
יתרונות: "The flight crew were amazing and had lovely gifts for our daughter"
חסרונות: "the flight was late and no food or drinks were available without paying rather high prices"
חסרונות: "Departure was slightly late (passengers still exiting the plane when gate was called)"
יתרונות: "Seat reclined far back"
חסרונות: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
יתרונות: "Paid for Business , got a minor economy service ."
חסרונות: "Almost no advantages for business ticket traveller"
חסרונות: "Better boarding process"
יתרונות: "cheap ticket"
חסרונות: "lack of service, very unfriendly stewardess"
חסרונות: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
יתרונות: "Arrived ahead of time"
חסרונות: "Not business treatment, the boarding que, the seats, the food"
חסרונות: "extra taxi in DC"
חסרונות: "Choice of food was very limited as they were missing the food in catalog."
יתרונות: "Edficient boarding and pleasant onboard service"
חסרונות: "Cleanliness of plane and limited movies"
חסרונות: "Seat and cabin temperature was very uncomfortable."
חסרונות: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
יתרונות: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
חסרונות: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
יתרונות: "Everything apart from the punctuality"
חסרונות: "Delayed by an hour"
יתרונות: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
חסרונות: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
יתרונות: "Great service"
חסרונות: "Delay due to congestion at brussels"
יתרונות: "Email and text kept me updated"
חסרונות: "Flight delays"
חסרונות: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
יתרונות: "We loved the movie."
יתרונות: "Crew was polite, but..."
חסרונות: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
יתרונות: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
חסרונות: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
יתרונות: "Lots of empty seats so more room"
חסרונות: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
יתרונות: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
חסרונות: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
יתרונות: "The only thing I liked was that I landed safely in Brussels."
חסרונות: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
יתרונות: "The crew were very nice."
חסרונות: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
יתרונות: "Safe flight"
חסרונות: "They dropped our connection. Took 3 hours to straighten it out"
יתרונות: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
יתרונות: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
חסרונות: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
חסרונות: "Over 2 hour delay"
יתרונות: "The team was nice, the flight took off on time and arrived a few minutes early"
חסרונות: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
חסרונות: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
חסרונות: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
יתרונות: "The seats in the plane were amazing. Maybe older but better than the new ones."
חסרונות: "No infotainment screen"
חסרונות: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
יתרונות: "Did not like airline so much."
חסרונות: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
חסרונות: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
יתרונות: "1st time on Brussels. Wonderful overall trip."
חסרונות: "The meal home was not so good."
חסרונות: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
יתרונות: "Very old planes No entertainment Very nice stewardess"
יתרונות: "Nothing I could particularly remark on"
חסרונות: "Travelling out to Budapest our flight was delayed about 40 minutes. We had a connection in Brussels and had to run from B terminal to A to reach on time. We reached the flight, however bags did not make the connection. We received bags next day at hotel. Travelling home, the flight was delayed 1h30m, the gates were shifted 3 times for departure, we had to sprint this time for conmection again B to A terminals. On the flight we were told Edinburgh connection would be rebooked so go to desk, however we made the flight just and so did the luggage, if we had waitied as told to rebook our luggage would have landed in Edinburgh with us stuck in Brussels. Won't be using again."
יתרונות: "I eventually got home"
חסרונות: "I didn't get to sleep as I had to spend hours booking a new flight."
יתרונות: "Check in"
חסרונות: "Seats unbelievably uncomfortable. Not in terms of leg room, but rather they were just hard to sit on for more than 10 mins. Not hard and not soft just weird"
היה איחור בטיסה חוץ מזה הכל היה בסדר
השירות של וויזאר גרוע...קנינו 2 כרטיסים וקיבלנו 1. תהליך הצ'ק אין לא טוב בקבוצה שלי 3 אנשים לא הצליחו לעשות.
Too many hours of delay ( 4)
יתרונות: "The flight was fine"
חסרונות: "Let me know by mail to check in before I got to the airport and save me 35 euro"
חסרונות: "Lower the aircondition temp, it was hot in the plane during flight"
יתרונות: "The crew was ok. The seats no conmfortable."
חסרונות: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
יתרונות: "The leg space"
חסרונות: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
חסרונות: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
יתרונות: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
חסרונות: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
יתרונות: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
חסרונות: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
יתרונות: "Ok flight"
חסרונות: "Comply with departure times"
יתרונות: "Once boarding started it was very fast and flight left shortly after"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Service, smiling and attention to details."
חסרונות: "No kosher food."
יתרונות: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
חסרונות: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
יתרונות: "The price"
חסרונות: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
יתרונות: "The crew was very nice. The flight was ok"
חסרונות: "Not much of a food choice.."
חסרונות: "No air conditioned 2 hours late Poor ground service"
יתרונות: "The flight was overbooked so they took my wife of the flight"
חסרונות: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
יתרונות: "Everything was on time, no delays. Polite crue. Easy boarding."
חסרונות: "The seats are not comfortable at all"
יתרונות: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
חסרונות: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
יתרונות: "Pilot flew well Cup Noodles available to buy"
חסרונות: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
יתרונות: "Staff were generally sweet & approachable."
חסרונות: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
יתרונות: "The staff and flight were top knotch . Could not fault them ."
חסרונות: "Nothing to dislike ."
יתרונות: "Price and schedule. Going on time with no delays. Good value for money."
חסרונות: "Very hard on baggage policy"
יתרונות: "The people are very rude no cooperation"
חסרונות: "The crew was very rude"
חסרונות: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
חסרונות: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
יתרונות: "Cabin Crew and Pilot did their best"
חסרונות: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
יתרונות: "The flight was cheap and got you where I wanted"
חסרונות: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
חסרונות: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
חסרונות: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
יתרונות: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
חסרונות: "The seats don’t lean back and do not have a lot of cushion."
חסרונות: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
חסרונות: "Everything. Worst service I have ever seen on a flight."
חסרונות: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
חסרונות: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
יתרונות: "Well organised."
חסרונות: "Charging for light refreshments."
יתרונות: "cheap, on time"
חסרונות: "no reclining chairs, no free water"
חסרונות: "Lots of hidden charges."
חסרונות: "The flight is late from tlv to luton and from luton to tlv."
יתרונות: "Flight was on time unlike outward trip which was just under 2 hrs late"
חסרונות: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
חסרונות: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
יתרונות: "Non stop"
חסרונות: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
יתרונות: "Friendly staff members"
חסרונות: "They didn't have blanket and it was very cold.."
יתרונות: "It was simple, every thing was fast in the airport."
חסרונות: "Small airplane it was a bit choked."
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
יתרונות: "I was traveling with a handicap, the staff was very polite, patient and helpful"
יתרונות: "The crew on the plain were great"
חסרונות: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
יתרונות: "Short flight"
חסרונות: "Give free water"
יתרונות: "Easy trip. Crew relaxed, short flight."
חסרונות: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
יתרונות: "The flight was quick, customer service was good on the plane"
חסרונות: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
יתרונות: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
יתרונות: "Boarding was straight forward and fast."
חסרונות: "Very basic comfort. Less leg room."
יתרונות: "Helpful staff especially with disabled access."
חסרונות: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
יתרונות: "The only thing good with this flight was the time keeping."
חסרונות: "The first time travelled with Ryanair and the last.Seating uncomfortable, back rest to upright.Difficulty understanding the crews public announcing over tannoy system.Allocation of seats diabolical. Not a lot of advantage being a priority passenger from non priority. Suggest implement similar procedures to jet2. Would learn a lot."
יתרונות: "Flights ran to time"
חסרונות: "Some passengers were taking phone calls when the safety demonstration was being done."
חסרונות: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
חסרונות: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
חסרונות: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
יתרונות: "Quicker flight late at night"
חסרונות: "Waiting on bus to terminal Almost missed last train."
חסרונות: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
יתרונות: "Honestly nothing, apart from welcome smile from crew..."
חסרונות: "dirty, overcrowded, seats even closer in my opinion (Boening 737-800), broken window cover, bad smell"
יתרונות: "You get what you pay for. No issues"
חסרונות: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
יתרונות: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
חסרונות: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
יתרונות: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
חסרונות: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
יתרונות: "Nothing really, it's a cheap ticket and that's it."
חסרונות: "Ridiculous boarding situation, expensive onboard food and beverage. Upright seats. Advanced check in always seats your group apart to encourage you to purchase seats. Budget airline that trust to milk their clients for every penny. Only use them if no other option."
יתרונות: "Priority boarding"
חסרונות: "The delay in boarding particularly as no explanation was given."
חסרונות: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
יתרונות: "The price of the ticket"
חסרונות: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
יתרונות: "Uncomplicated flying."
חסרונות: "I planned to eat on the plane so bought nothing onboard with me. By the time the cart got to me there was no food left. I had no option but to buy some crackers for my meal. The moral of the story: buy food to take with you!"
יתרונות: "Was quick and easy"
יתרונות: "For the price what is there to complain about."
חסרונות: "The smell on the toilet was horrendous"
יתרונות: "price and schedule were very fine on time pleasant staff"
חסרונות: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
יתרונות: "The crew"
חסרונות: "Sitting with a stranger"
חסרונות: "Don’t like the underhand Ryanair pricing"
חסרונות: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
יתרונות: "Most parts were as to be expected"
חסרונות: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
יתרונות: "best food and drinks best clubs"
יתרונות: "Low price"
חסרונות: "delay of 1:30."
יתרונות: "on time"
חסרונות: "Flying shop"
יתרונות: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
חסרונות: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
יתרונות: "This airline sucks"
יתרונות: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
יתרונות: "Fast accurate on time and proffesional"
יתרונות: "We landed 10 minutes earlier than expected"
חסרונות: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
יתרונות: "It was nearly on time. Only ten minutes late."
חסרונות: "Pilot wasn't keen on communicating with us poor passengers. Where were we flying? What speed? What were we passing over? Perhaps that information would cost extra."
יתרונות: "The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment"
חסרונות: "I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction"