The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Very tight leg space in the cabin
חסרונות: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
חסרונות: "Short and sweet"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
חסרונות: "Advertised October Pink products but did not have them for breast cancer support"
חסרונות: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
חסרונות: "Crew on the ground was very rude"
חסרונות: "Entertainment worked sporadically"
יתרונות: "The crew was amazing and extremely helpful!"
חסרונות: "The food could have been better"
יתרונות: "Crew was solicitous."
חסרונות: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
יתרונות: "Staff were friendly and seats in business were super comfortable."
יתרונות: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
חסרונות: "Great experience"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
חסרונות: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
חסרונות: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "The only thing that I like about the flight was that it was easy to boarding"
חסרונות: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
חסרונות: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
יתרונות: "The crew were nice."
חסרונות: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
חסרונות: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
יתרונות: "Boarding for BUsiness class was fine. Seating was cramped."
חסרונות: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Charmingly nice crew and involving captain"
חסרונות: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
חסרונות: "The room between seats is unbearable."
חסרונות: "no vegeterian sandwiches very disappointed"
חסרונות: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
יתרונות: "On time after latish start"
חסרונות: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
יתרונות: "The crew was Nice onboard But in the AirPort No Good at all.."
חסרונות: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "They lost my luggage"
יתרונות: "That it was a night flight"
חסרונות: "No airconditioning, no food choice, no space."
יתרונות: "leg space in plane"
יתרונות: "Airplane staff were good"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "The flight crew and flights itself were great."
חסרונות: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
חסרונות: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
יתרונות: "quick flight 10 min ahead schedule"
יתרונות: "nice crew; excellent check in experience!"
חסרונות: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
חסרונות: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
יתרונות: "Good entertainment"
חסרונות: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
יתרונות: "Average flight"
חסרונות: "Food on AF montreal - paris flight and totally rude stewardesses"
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The plane was a bit dated and there isn’t much legroom.
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
חסרונות: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
חסרונות: "Overbooked and crowded, on a Sunday."
יתרונות: "Fast boarding"
חסרונות: "WiFi didn’t work"
חסרונות: "They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight"
יתרונות: "Great airplane. Enjoy the 2 seat rows."
יתרונות: "I did like everything"
חסרונות: "The attention from the crew"
יתרונות: "Confort seats, good entertainment system"
חסרונות: "Food could be better, skimpy breakfast"
חסרונות: "Delay upon delay"
יתרונות: "The crew was nice, there was a lot of room on the plane because it was so delayed."
חסרונות: "It could be on time."
יתרונות: "Crew was great and helpful"
חסרונות: "Better weather"
יתרונות: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
יתרונות: "Airplane comfort, charging ports, entertainment, and crew"
חסרונות: "Delay after boarding for maintenance paperwork."
חסרונות: "WiFi was not working on the aircraft."
יתרונות: "Bed was "sleep-able""
חסרונות: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
יתרונות: "The pilot kept us informed and we were transported to a resort. At the end of the day our safety came first."
חסרונות: "Lost one day."
יתרונות: "Arrived on time, pleasant staff, but crowded. I arrived in plenty of time to make it to the gate for my connecting flight with no problem."
חסרונות: "There did seem to have been a problem with the entertainment video not working properly on my side of the plane. Food was more of a snack, which consisted of biscuits or pretzels and a drink."
חסרונות: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
יתרונות: "Fast and much more efficient than the previous leg of our trip"
יתרונות: "The flight was easy, and we arrived thirty minutes ahead of schedule!"
יתרונות: "The boarding was fast and the flight arrived early."
חסרונות: "There was no entertainment on the flight other than the overhead tv which was hard to see and a poor movie choice. There was also a very loud family seated next to me which the crew did nothing to keep the noise down. Wouldn’t fly American internationally again."
יתרונות: "Flight was on time and crew was pleasant."
חסרונות: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
חסרונות: "The boarding process."
יתרונות: "Getting home on time"
חסרונות: "not enough leg room"
יתרונות: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
חסרונות: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
יתרונות: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
חסרונות: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
חסרונות: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
יתרונות: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
חסרונות: "It was too short of a trip for $$"
יתרונות: "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
חסרונות: "See above."
חסרונות: "Will probably never choose to fly American Airlines again"
יתרונות: "Announcements and directions on landing in Philadelphia were very complete and helpful. Crew came around multiple times offering drinks."
חסרונות: "Baggage unloading took 40 minutes to begin. Caused jam up behind other arriving flights at customs and everyone in big rush to catch connecting flights. Entertainment good but touchscreen was not responsive and frustrating to operate. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
יתרונות: "Food was fine."
חסרונות: "Plane was old and didn't include personal screens in the seats, for an 8+ hour flight it should be mandatory. Everything about the plane felt old and slightly dirty, and while flying across the Atlantic, it's slightly nerve wracking to still see cigarette disposals in the bathroom and on the seats (reminding you just how old the plane is)! The boarding process was a bit crazed, we were put on buses in no particular priority order and dropped off at the plane to all board at the same time!"
חסרונות: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
חסרונות: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
יתרונות: "Flight was on time and boarding went smoothly."
יתרונות: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
יתרונות: "Non stop"
יתרונות: "The flight attendants were the most rude and upsetting people o have ever felt with"
חסרונות: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
חסרונות: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
יתרונות: "On time"
חסרונות: "Crew was unhelpful, not prepared, only cookies for food, no personal entertainment, and charged check-in bag fee."
יתרונות: "The flight was on time, and the crew was friendly."
חסרונות: "The boarding was very disorganized and took a long time, and there was no silverware on board, which I needed."
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
יתרונות: "Crew was making an effort...."
חסרונות: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
חסרונות: "Less full"
יתרונות: "Got a row to Myself"
חסרונות: "No Masks really enforced"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
יתרונות: "No problems"
חסרונות: "More comfortable seats"
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
חסרונות: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
חסרונות: "There was three hour deley because the pliain didn't arrive on time."
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "Perhaps a choice of two items could be given for a snack."
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "The stroopwaffles were a tasty treat. The flight was well managed and crew was attentive and professional. I never have problems with United and like how pilots keep us informed with when to expect turbulence. The first hour through storms was a bit scary. T.v. on the seats was a good feature but I didn't order anything."
חסרונות: "I put my phone in the pocket in front of me and when I took it out it was sticky with gum someone put in there. Inevitably crew can't check every pocket and nook for gum or garbage from previous travelers. I don't blame them. We almost were asked to leave the flight bc it was overbooked by 2 seats. Made me a bit nervous when we walked by check-in and they pointed out we were a traveling pair. Lucky there were a few others"
חסרונות: "I had delay of 1.5 hours, no one take responsibility on the connection It's was not comfy at all Bad service"
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "free wine"
חסרונות: "av system was non-operable for the flight. wifi did not work either. also this option for "personal entertainment" using your own device is a total sham. United Airlines is terrible. Planes are old and cramped. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
חסרונות: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."
יתרונות: "Same as above"
חסרונות: "Same as above"
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
חסרונות: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
יתרונות: "My flights were on time and I didn't die."
חסרונות: "United Airlines doesn't have power outlets in their economy seats."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "The courtesy of the attendants was good"
חסרונות: "snacks could be doubled"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
חסרונות: "We rushed skipping a planned meal during our expected layover to the second leg of our journey only to sit waiting for the second delayed flight. The delay included a prolonged wait of about 20 minutes on the tarmac AFTER departing from the gate. During the accelerated dash to LAX, the flight attendants didn't have time to serve beverages to the entire cabin. Less then half of the cabin were served leaving the rest of the parched passengers unserved including myself and my companion. The flight attendants were good doing the best they could under the circumstances. As with the first leg of the flight, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."