Liked food. Service could have been better. More water trips would have been good.
The on ground check in staff could have been more efficient.
יתרונות: "Smooth flight, staff very attentive, lots of great new movies to watch from"
חסרונות: "Staff kept reaching past me to shut my window without asking me first. Very rude."
חסרונות: "Food availability a minor challenge but crew handled it very nicely."
חסרונות: "Every thing was great"
יתרונות: "On time departure"
חסרונות: "Check-in at the gate was opened only 40 mins before the flight"
יתרונות: "Crew was amazing."
חסרונות: "Seats were a little narrow and could use new cushions."
חסרונות: "Accommodation @ Dubai extra bonus Superb"
חסרונות: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
חסרונות: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
יתרונות: "same, crew is amazing"
יתרונות: "Emirates does it with class, consistently."
חסרונות: "Wanted some tomato juice, but they didn't have it..."
חסרונות: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
חסרונות: "Other Crew woman"
יתרונות: "The entertainment options were very good"
חסרונות: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
יתרונות: "It’s no choices small portion"
חסרונות: "No taste a"
חסרונות: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
יתרונות: "Everything was good."
חסרונות: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
יתרונות: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
חסרונות: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
יתרונות: "The flight on the A3800 was great."
יתרונות: "Entertainment Comfort"
חסרונות: "Crew are very lazy and not so attentive"
חסרונות: "The screen not working I feel very bored"
יתרונות: "Even going in economy and almost at the last seat, I almost didn't realize that!"
יתרונות: "Cabin crew"
חסרונות: "Nothing i like even."
יתרונות: "Good inflight entertainment"
חסרונות: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
יתרונות: "All are good."
חסרונות: "Served vegetarian, I am very happy."
יתרונות: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
חסרונות: "A little confused with the max weight of baggage. Website was not so specific."
יתרונות: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
חסרונות: "Bathrooms were not clean later in the flight"
יתרונות: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
חסרונות: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
חסרונות: "Bad smell - probably somebody had vomited on a previous flight"
יתרונות: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
חסרונות: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
חסרונות: "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
חסרונות: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
יתרונות: "We love Emarites Airlines Service"
חסרונות: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
יתרונות: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
חסרונות: "Not enough leg room or people's were bumping as they by. Needs elbow room."
יתרונות: "leg room"
חסרונות: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
חסרונות: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
יתרונות: "Aircraft cleanliness staff everything."
יתרונות: "The flight staff was great! Overall service was great."
חסרונות: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
חסרונות: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
יתרונות: "Safety, on time, A380 is better than B777 (comfort)"
חסרונות: "Food, i like the hot bread rather than cold bread"
יתרונות: "I liked the service, food and the crews behavior"
חסרונות: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
יתרונות: "Flight was on time. Service during flight was outstanding."
יתרונות: "The way they receive and the way they take care of passangers"
חסרונות: "The water served is not sufficient I felt that it would be more better to serve water bottles."
יתרונות: "it's the second time delta breaks my checked bag"
חסרונות: "it's the second time delta breaks my checked bag"
יתרונות: "Crew was great, flight in general was okay"
חסרונות: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Crew was absolutely amazing!"
חסרונות: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
יתרונות: "The movies were good on the plane."
חסרונות: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
חסרונות: "They could improve the boarding process."
יתרונות: "Seats were comfy movie was great"
יתרונות: "Lots of in flightentertainment options"
חסרונות: "the flight was delayed by about 90 minutes and the gate was changed two times."
יתרונות: "That we landed an hour early."
חסרונות: "That the seats were so cramped."
יתרונות: "The plane had more leg room and felt less confined because of higher ceilings."
חסרונות: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
יתרונות: "Excellent support from all the Delta associaties"
יתרונות: "Good flight attendants.."
יתרונות: "Inflight Service is great"
יתרונות: "Good service. And good features. Enough space in seats in first class."
יתרונות: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
חסרונות: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
יתרונות: "My upgrade was fabulous!"
יתרונות: "Flying first class and the attendants were wonderful"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Nice equipment for the ride and pleasant staff"
חסרונות: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
חסרונות: "Delayed so I was not home until middle of the night."
חסרונות: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
חסרונות: "Boarding was not smooth. They got me and my son mixed up as we have same name."
יתרונות: "i liked the aircraft and the fact that you could watch movies on your phone!"
חסרונות: "you couldn't hear the staff when they started boarding the plane"
יתרונות: "Smooth, quick and comfortable flight."
יתרונות: "got to change my seat and have a spacious exit row"
חסרונות: "Landing was frightening."
חסרונות: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
יתרונות: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
חסרונות: "I would have liked more of a music and movie selection."
יתרונות: "Perfect flight"
יתרונות: "Good food and movies. Comfy seating with plenty of room."
יתרונות: "Crew was very friendly and gave great service."
חסרונות: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
יתרונות: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
יתרונות: "Excellent customer service. Friendly and helpful crew."
חסרונות: "Seats where still small in business and first class."
יתרונות: "Cabin crew was very polite helpful and friendly."
חסרונות: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
חסרונות: "Never made it on this flight and in the end my luggage was lost."
יתרונות: "Crew was very good and nice on the flight"
חסרונות: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
יתרונות: "Flight was smooth and flight attendants were nice."
חסרונות: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Very new plane arrived on time no problems"
חסרונות: "Nothing everything was great"
יתרונות: "First class crew was great! Smooth ride, arrived early"
חסרונות: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
חסרונות: "Missed connection"
יתרונות: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
יתרונות: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
חסרונות: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
יתרונות: "Clean plane, good service. on time departure, early arrival."
חסרונות: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
חסרונות: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
יתרונות: "What they offer is OK."
חסרונות: "No leg room, seats vastly too narrow"
Final leg of our long journey was from ORD to AUS and it was good
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
חסרונות: "flight delays altered all my further plans"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
חסרונות: "Entertaining system was malfunctioning in a 12 hours flight!!"
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Shashakani ishi nakrd awa la hamwy xraptr bw"
חסרונות: "Shashakani bardam man ishi nakrd flim yan goraniak gwe bgrin"
יתרונות: "Everything was great."
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "More snacks children were hungry"
חסרונות: "Didn't think of something because the flight was awesome."
יתרונות: "The seats, staff and food were great!"
חסרונות: "I was traveling with a resin in a wheelchair and it was a little chaotic"
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
חסרונות: "We arrived at thé Gate 5mn later Thé Crew was Stellung our Senats in Front of US And they just told us It is too late !!! Very Bad impression of this Company As i was with my too childrens 15 and 11 years old... Thanks for your réponse Terry"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "Evry thing Time keeping Food Survice"
חסרונות: "No internet"
יתרונות: "No thing"
חסרונות: "The staff"
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
יתרונות: "On time and very efficient"
חסרונות: "The food offering was poor"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "The movie selection was good."
חסרונות: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
יתרונות: "On time, confort and food."
חסרונות: "From the Airport main entrance no signing to guide to business check in."
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
יתרונות: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
יתרונות: "Nothing the worst airline in the world!!!"
חסרונות: "Cabin was very warm and the arm rest was missing the top leather piece. Plane seemed very old and worn out."
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Highly impressed with everything. All staff we encountered were nice and professional. Happy to have drinks back on flights!
Wasn’t allowed to get on the flight even though we made it to our connecting gate 10 minutes prior to the scheduled departure.
It left on time and arrived a few minutes early. The whole process of checking in, seating (got my upgrade thankfully!), and the meals (superb multi-grain healthy salad) were great. It arrived on time (actually a few minutes early). American continue to keep up its promise of customer service. I love being part of the American traveller family.
יתרונות: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
חסרונות: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
חסרונות: "Departure time kept changing."
חסרונות: "They could at least announce boarding group 4..."
יתרונות: "We were given sandwiches and drinks when our flight was delayed."
חסרונות: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
חסרונות: "Let me cancel the flight for credit"
חסרונות: "More beverages"
חסרונות: "The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin."
יתרונות: "Really easy boarding and flight. Great in flight entertainment options."
יתרונות: "Travel time was great"
חסרונות: "The chairs can be more comfortable."
יתרונות: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
חסרונות: "Virtually everything"
יתרונות: "Nothing, flight was delayed 3 hours"
יתרונות: "The flight was on time. The crew was friendly."
חסרונות: "Too little legroom."
יתרונות: "Friendly flight crew on full flight."
חסרונות: "Late take off"
יתרונות: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
יתרונות: "The crew handled the flight delay well."
חסרונות: "Having to wait in Chicago due to mechanical plane problems was a bunner!"
יתרונות: "I liked the wide and spacious seating."
חסרונות: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
חסרונות: "Flight was delayed an hour. Poor communication with passengers during the process."
יתרונות: "Same as above."
חסרונות: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
יתרונות: "Curteous. Prompt. On time."
יתרונות: "It was on time."
חסרונות: "Very small airplane for a 3 hours flight."
יתרונות: "Quick smooth flight"
חסרונות: "Everything went well with this flight."
חסרונות: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
חסרונות: "Cramped seating"
חסרונות: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
חסרונות: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
חסרונות: "Flight was cancelled"
יתרונות: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
חסרונות: "See above"
חסרונות: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
יתרונות: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
חסרונות: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
יתרונות: "Great crew."
חסרונות: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
חסרונות: "Was very stuffy and hot. Plane never cooled down."
יתרונות: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
יתרונות: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
חסרונות: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
חסרונות: "Delayed for 4 hours"
חסרונות: "While trying to get help with my boarding pass, the woman behind the counter was so rude and nasty. Yelled at me for being at her desk when another American employee took me there."
יתרונות: "I liked the 2 x 2 seating arrangement. Leg room was adequate."
יתרונות: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
חסרונות: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
יתרונות: "New plane with leather like seats and good entertainment system."
יתרונות: "once i was allowed to board the flight attendants were kind and apologetic"
חסרונות: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
יתרונות: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
חסרונות: "The seat felt like a wooden block was strapped to my back."
יתרונות: "Checkin was fast. Crew is always pleasant."
חסרונות: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."