Slept through flight so can’t judge service. Awaiting lost luggage and will be gone from this location in 2 days. Nothing to wear…no access to Rx. Don’t understand why neck pillow had to be stowed for take off.
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
The check in was very long, total chaos at Madrid airport.
oh man the situation with the bus on arrival
All over good flight but not better than my favorite
יתרונות: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
חסרונות: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
יתרונות: "The seat was comfortable."
חסרונות: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
יתרונות: "Tv, food, blanket with pillow"
חסרונות: "Everything was wonderful"
יתרונות: "Food was good"
חסרונות: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
יתרונות: "Quick boarding, take off, landing"
חסרונות: "The announcements were a bit loud and startling"
יתרונות: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
חסרונות: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
יתרונות: "The food included veal."
חסרונות: "Departure was 1 hour delayed."
יתרונות: "The crew was nice."
חסרונות: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
יתרונות: "Nothing special."
חסרונות: "The seats are awful."
יתרונות: "not enough leg room. Tray too small."
חסרונות: "the above"
יתרונות: "The crew was amazing.The seats weren't bad but not super comfortable."
חסרונות: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
יתרונות: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
חסרונות: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
יתרונות: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
חסרונות: "I wish there was a bigger selection of movies and tv-shows to watch."
חסרונות: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
חסרונות: "IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight."
יתרונות: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
חסרונות: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
יתרונות: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
חסרונות: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."
יתרונות: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
חסרונות: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
חסרונות: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
חסרונות: "Not enough place on board. Very poor company"
יתרונות: "Good seat compared to other airlines"
חסרונות: "The USB connector in my seat didn’t work"
יתרונות: "On time, Very professional crew."
חסרונות: "Could not do online check-in."
יתרונות: "Crew are helpful"
חסרונות: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
חסרונות: "No possibility to order kosher food on the site."
יתרונות: "It wAs on time"
יתרונות: "Aircraft is comfortable (A340-600)"
חסרונות: "One of the flight attendants was rude."
חסרונות: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
חסרונות: "No ability to do online checkin both websites were not working."
יתרונות: "The food for sale was better than average"
חסרונות: "The seats are by far the most constricted I’ve ever been in"
חסרונות: "My flight was cancelled and I had to wait in the Madrid airport for seven hours before getting a new flight and retrieving my luggage (five for the new booking, 2 for luggage). It's understandable that flights get cancelled due to weather, but the handling of re-accomodations should be much faster. Iberia did not have enough people to handle it and made no effort to bring in more help. Instead, workers were continually leaving. By the end, there were only two people helping the line of dozens of stranded travelers. I was very disappointed."
יתרונות: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
חסרונות: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
יתרונות: "Usually on time"
חסרונות: "Too crowd. Bad food. They do not clean at all between flights."
יתרונות: "Ibrya is grayte"
יתרונות: "It was short."
חסרונות: "Staff was not attentive to customers needs."
יתרונות: "Good seat spacing"
חסרונות: "Customer service was a low priority"
יתרונות: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
חסרונות: "There is no room for legs he flight was not comfortable .For flight more 5 hours,a plane must be larger,than AB 319"
יתרונות: "Meal and drinks"
חסרונות: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
חסרונות: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
חסרונות: "my bag was lost"
יתרונות: "My flight boarded easily, and left on time. The seats were comfortable, the food included a hot meal for dinner, and the entertainment available was varied. We even landed in Madrid a little early. Traveling is always trying, especially in coach. The Iberia experience was very pleasant."
חסרונות: "Nothing really stands out unless you want to make coach like 1st class for the same price"
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
Social distance in seating. The passenger next to me was coughing the entire flight
חסרונות: "The service in Newark airport"
חסרונות: "Food, my kids refused to eat."
יתרונות: "Crew were really friendly and very courteous."
יתרונות: "Entertainment system"
יתרונות: "A long but uneventful flight."
חסרונות: "Nothing really. The flight was fine."
יתרונות: "The seats are very comfortable."
חסרונות: "The Newark security people were ridiculously rude. The flight was delayed due to mismanagement of the gates, and yet they yelled as us, the folks standing in line (and not making a ruckus). The flight attendants seemed bored and were inattentive."
חסרונות: "It was very hot on the plane and uncomfortable for most of the flight."
יתרונות: "The crew was amazing. The food was great. The entertainment was great."
חסרונות: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
יתרונות: "Easy boarding, easy flight"
חסרונות: "Food served a little earlier, with beverages first. There was also buzzing in the headset when I was watching a movie."
יתרונות: "I liked it because the flight was not overbooked and I had plenty of space."
חסרונות: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
יתרונות: "Seats had ample room. Crew was nice. Good choice of movies."
חסרונות: "There was a problem passenger and we all had to get off with all of our carry on, and then repeat the whole boarding process. Very inconvenient."
חסרונות: "Same as for the first flight segment"
חסרונות: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
יתרונות: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
חסרונות: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
יתרונות: "Food was pretty tasty."
חסרונות: "Flight was delayed, seats are just too close for a 10 hour flight."
יתרונות: "I don’t fly United often but I did just get back from a month in Italy and was delighted to see that they serve Illy dark roasted coffee. It was the best coffee I’ve had on an airline."
יתרונות: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
יתרונות: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
חסרונות: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
יתרונות: "The fligt"
חסרונות: "I dont like no free tv and no free wifi no good"
יתרונות: "We left on time and got in a bit early leg room was ok for me."
חסרונות: "It's a long flight."
יתרונות: "Comfortable seats. Great multimedia"
חסרונות: "Food was good but they served same dish for dinner and breakfast"
יתרונות: "Entertainment was simple with ample choices"
חסרונות: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
יתרונות: "Spacy seats. Great entertainment. In time."
חסרונות: "Food could be better."
יתרונות: "New plane"
חסרונות: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
חסרונות: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
יתרונות: "Flight entertainment Comfortable seats"
חסרונות: "The crew was not very nice. The electric plug didn't work"
יתרונות: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
חסרונות: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
יתרונות: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
חסרונות: "The food was not very good"
חסרונות: "There was very little AC"
חסרונות: "Delay Food Service Plane equipment"
יתרונות: "The new business seat gives improved comfort. New airplane smell."
חסרונות: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
חסרונות: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
יתרונות: "Direct flight was convenient"
חסרונות: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
יתרונות: "The landing was perfect"
יתרונות: "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
חסרונות: "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
יתרונות: "Everything was okay"
חסרונות: "I didn't like the fact that I have to pay separate for the luggage"
יתרונות: "Crow was great , was very nice flight actually !"
יתרונות: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
חסרונות: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
יתרונות: "The kindness of the staff."
חסרונות: "Having to go back to Denver because of a storm-in Omaha."
יתרונות: "flight is OK + in business class"
חסרונות: "terrible delay..."
חסרונות: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
חסרונות: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
חסרונות: "Flight got to Chicago really late. Then had to run a mile to just make the closing of our gates. Now we are missing half our luggage and no one knows where it is"
חסרונות: "Seats are a bit cramped"
יתרונות: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
חסרונות: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
יתרונות: "The whole trip was easy and non dreadful"
יתרונות: "Air Europa sucks. Avoid if you can. Not worth the savings."
יתרונות: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
חסרונות: "Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom."
יתרונות: "Basically what you would expect from a budget airline flight."
חסרונות: "I missed the flight so I don’t have any feedback."
יתרונות: "Crew was nice. Airplane was in a good shape."
חסרונות: "Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours."
יתרונות: "Friendly staff"
חסרונות: "No working movie screens and no outlets"
חסרונות: "Very poor company . Not recomendet . Dont fligth wuit them"
יתרונות: "got it on time...even shorter than planned."
חסרונות: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
יתרונות: "The flight went out in time, and the suitcases arrived quickly"
חסרונות: "The plane was very crowded"
יתרונות: "it was an amazing flight one of my best"
יתרונות: "Cheap prices"
חסרונות: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
יתרונות: "Jenerous Leg space, free 23 kq suitcase"
חסרונות: "Minimal service, but OK for low cost flight"
יתרונות: "Short and fine."
חסרונות: "No water on board for drinking unless you buy it. Thats a first. And no food."
יתרונות: "Delayed arrival of the aircraft in Lisbon , subsequently hour plus departure delay ,onward connections and baggage lost."
חסרונות: "It was a low cost flights but I wasn't aware of that, do there was no service. There wasn't a lot of space between the seats row."
יתרונות: "Very helpful crew. Courtious."
חסרונות: "I had the chicken. Not very good. Also. In Rome Alitalia employees were doing checkin and it was a bit chaotic and disorganized."
יתרונות: "The airplane clean conform"
חסרונות: "No beverage not even water or snack nothing there are some basic things that the airline should supply water or a cookie something basic minimum yeah charging money for"
חסרונות: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
חסרונות: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
יתרונות: "Flight was on time"
חסרונות: "Boarding the plane from the runway"
חסרונות: "Delayed for full day today n Madrid did not get put on the next flight but flights that were much later:("
חסרונות: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
יתרונות: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
יתרונות: "They left on time and arrived on time"
חסרונות: "Not much order in the boarding."
יתרונות: "The boarding was fast and flight left on time"
חסרונות: "The crew was not very attentive. We asked for cup of water several times until they finally brought it. They gave us the feeling that we are bothering them..."
יתרונות: "Price was very good. That's a big plus."
חסרונות: "Entertainment selection limited"
יתרונות: "Same as previous answer"
חסרונות: "Same as previous answer a"
יתרונות: "Great plane"
חסרונות: "Slow baggage delivery in Barajas"
יתרונות: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
חסרונות: "The flight itself was OK."
חסרונות: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
יתרונות: "The flight staff"
חסרונות: "I was upset because I had no television the entire trip. Very bored. Nothing to read."
יתרונות: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."
יתרונות: "Timeliness cleanness food movies"
יתרונות: "Lunch (TLV - MAD) was excellent Breakfast (MAD - TLV) was horrible! Plane was clean and new."
חסרונות: "Space between seats is minimal. Over 1.80 m' may suffer."
חסרונות: "We board to the plane via a bus. we were at the bus waiting to go to the plane for more than 10 minutes. A bit long, specially if you have been travelling already for a long time....like me (I was coming from Miami).The bus is not too comfortable....you have to stay still on your feet with a lot of people"
יתרונות: "Service.. The crew where really kind and always doing there best to make you feel confortable."
חסרונות: "Flight was delayed"
יתרונות: "The flight was on time - most important! The service was good, although I wasn't hungry so didn't eat the food. Seat was comfortable enough, no complaints!"
חסרונות: "It was a bit warm in the plane"
חסרונות: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
יתרונות: "the aircraft how clean it was."
חסרונות: "that the flight was delayed for 1 houyr."
חסרונות: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"
חסרונות: "The time allotted at the MAD airport for connection was tight ... a LONG way to walk with a carry on bag and through lines of people. Need to make flyers over 65 aware of that ...."
חסרונות: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"