Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Great flight Will go again!
יתרונות: "Crew was great, on time flight, clean plane."
חסרונות: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
יתרונות: "Yes, Very good"
חסרונות: "When its rain we shouldn’t walk to the air plain"
חסרונות: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
יתרונות: "Customer care was super supportive"
חסרונות: "Inflight sandwiches"
יתרונות: "Fantastic gate agents!"
חסרונות: "The food was terrible."
יתרונות: "The crew was pleasant"
חסרונות: "Baggage checkin & flight boarding was slow & disorganized."
יתרונות: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
יתרונות: "Crew was helpful and food was very good"
חסרונות: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
חסרונות: "There was no wifi on flight"
יתרונות: "The crew are amazing! Attentive and friendly."
חסרונות: "The seats could have been bigger."
יתרונות: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
חסרונות: "Not having to walk outside in Edinbur4gh to board the flight."
יתרונות: "The flight was smooth, the service was friendly, and the food with plentiful."
חסרונות: "Too much activity in the cabin during the flight."
יתרונות: "The crew was very nice"
חסרונות: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
יתרונות: "The flight arrived a few minutes early."
חסרונות: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
יתרונות: "Best airline in the business quick efficient and outstanding service What else can you say"
יתרונות: "Crew was in a festive mood, the meal was unexpectedly delicious"
חסרונות: "Seats ok, but could be more comfy"
יתרונות: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
חסרונות: "Boarding could be better"
חסרונות: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
חסרונות: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
חסרונות: "wasn't able to take the flight since I missed it"
יתרונות: "Crew where awesone and the choice of entertainment was fantastic"
חסרונות: "Seats way to close together"
יתרונות: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
חסרונות: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
יתרונות: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
חסרונות: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
יתרונות: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
חסרונות: "That it didn’t happen."
יתרונות: "Good services!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
יתרונות: "Arrived Early!"
חסרונות: "Left Late :-)"
יתרונות: "The flight was great."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "Arriving more or less on time"
חסרונות: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
חסרונות: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
יתרונות: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
חסרונות: "As above"
חסרונות: "Klm flight has very congested seating Getting information about eticket was pain"
יתרונות: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
חסרונות: "What is there not to like about KLM? I cannot find anything."
יתרונות: "Speed, crew, and reliablity."
חסרונות: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
יתרונות: "The cabin crew were fantastic and funny"
חסרונות: "Tiny seats"
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
Unfortunately made my stay in Germany very inconvenient as my Luggage was lost after flying from Lisbon to Frankfurt. Tracking number doesn’t exist in the system even when I’m holding a receipt in hand. Nobody to help at Frankfurt airport, plus their customer support (luggage claims) are closed during weekends. I understand that you can’t have an agent at every airport, but at least have a phone support 24/7….
Nunca mais TAP! Atendimento absurdo! Cancelamento, atrasos, filas intermináveis, remarcação de voos diretos em voos com várias conexões. Definitivamente, nunca mais!
Excellent experience, will fly with them again…🙃
יתרונות: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
חסרונות: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
יתרונות: "Food was great, seat was amazing"
חסרונות: "Boarding was done by bus and it took too long and it want comfortable"
יתרונות: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
חסרונות: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
יתרונות: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
חסרונות: "No delays."
חסרונות: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
חסרונות: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
יתרונות: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
חסרונות: "The entertainment could definitely be better. Newer screens, and more options."
יתרונות: "The crew was really good and attentive"
חסרונות: "The boarding was a little chaotic"
יתרונות: "Crew were amazing. Timely departure. Inflight meal was good."
חסרונות: "Not much."
יתרונות: "Crew and on time flight"
חסרונות: "The flight wad late becsuse of the immigration."
חסרונות: "Better service, comfy seats with recline and entertainment"
חסרונות: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
חסרונות: "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"
יתרונות: "Much better than I expected, will fly again with pleasure."
יתרונות: "The flight itself was good."
חסרונות: "The only thing that I felt was not appropriate was that they made me check in my carry-on at the gate. Apparently, the airline requested 55 passengers to check their carry-on bags...but they just selected the first people who were closest to the gate. I purposely did not check a bag because I had limited time to make a train connection at my final destination, plus I had to go thru customs and I knew that in itself would be time consuming. I explained this to the airline staff, but they did not care. I think they should have first asked for volunteers; and if still needed, then randomly select people to check in the carry-on. Also they only were making people with the “suitcase” carry-on to check them in....anyone with a duffle-looking bag was not even bothered. Luckly, I’m mange to make my train connection, but I was running to do this...not fun at all."
יתרונות: "Overhead luggage space"
יתרונות: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
חסרונות: "Shame that the lounge at the JFK airport was closed."
חסרונות: "Delay one hour"
חסרונות: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
חסרונות: "Nothing meal was fine , flight on time, good experience."
חסרונות: "Uncomfortable seats, too stiff."
חסרונות: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."
יתרונות: "The plane was on time, attendants were friendly. Food and drink was provided at no additional cost."
חסרונות: "I have no complaints!"
יתרונות: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
חסרונות: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."
יתרונות: "car rental service SIXT"
חסרונות: "having to check bags that we didn't on the way to Faro was annoying long line at entry (my husband and I used EU) but they made my mom and sister go in the other longer line this time we had to run for connecting flight and my mother is elderly"
יתרונות: "No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip."
חסרונות: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
יתרונות: "Crew on flight was pleasant and good at updating on progress of flight."
חסרונות: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."
יתרונות: "Good pilot and flight attendants"
חסרונות: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"
חסרונות: "This airline company was looking like a scam. I was refused the flight. Then promised compensation, which was then refused again. Treated like kettle. Simply corrupt company."
יתרונות: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
חסרונות: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
חסרונות: "Some delays at the airport but service is excellent."
יתרונות: "The flight was very quick but pre boarding process was too long.There was no beverage service on the flight."
יתרונות: "Check in app"
חסרונות: "Non-reclining seats"
חסרונות: "Flight Washington delayed. Airport about closes upon Arrival!"
יתרונות: "The flights was conducted safely and professionally."
חסרונות: "Minimal legeoom on the Airbus A319; several inches less than on the next TAP leg to BCN."
יתרונות: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
חסרונות: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
חסרונות: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
יתרונות: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
חסרונות: "Short flight so no entertainment or drink/food."
יתרונות: "Everything was mediocre,"
חסרונות: "Seats were too narrow,very little leg room,poor choices in entertainment"
יתרונות: "Once you get to the airline all is good"
חסרונות: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."
חסרונות: "We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway."
יתרונות: "Smooth landing"
חסרונות: "A few bumpy moments in the air!"
יתרונות: "I don't know. We weren't able to make out flight. We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
חסרונות: "We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
חסרונות: "I understand that the airplanes over that was the driest chicken I've ever seen."
All my luggage are missing and I still have not get it yet after file a claim please let me know what to do
I had a middle seat with a snoring man on either side of me for most of the almost 5-hour flight. You didn't have a not available/applicable option for entertainment. I didn't purchase any of the food or beverages, but I would have appreciated free water if it had been available.
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
יתרונות: "The crew reacted good to the change of plane"
חסרונות: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
חסרונות: "Not being able to choose my seat on a 500€ return flight is a joke."
חסרונות: "Water could have been served complementary"
חסרונות: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
יתרונות: "vegetarian dish was OK."
חסרונות: "entertainment was very poor. very limited selection of movies and tv shows."
יתרונות: "It was Air Canada to Geneva and Swiss to Lisbon!"
חסרונות: "Leave on time Air Canada!!"
יתרונות: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
חסרונות: "Food was typical economy class fare."
יתרונות: "Food and a good cabin crew on Brussels Air."
חסרונות: "No complaints"
יתרונות: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
חסרונות: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
יתרונות: "Good schedules, good prices."
חסרונות: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
יתרונות: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
חסרונות: "Choice of food was very limited as they were missing the food in catalog."
חסרונות: "25 min late too much announcements during night flight, especially about duty free items and prices..."
יתרונות: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
חסרונות: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
חסרונות: "Service was bad"
יתרונות: "Good flight overall- staff lovely"
חסרונות: "Limited food choices"
חסרונות: "They didn't served me food"
יתרונות: "Nice crew, old equipment"
חסרונות: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
יתרונות: "Ok flight."
חסרונות: "My luggage bag was lost, which contained my entire life."
יתרונות: "Ease of boarding, reasonably comfortable seats on a short flight."
חסרונות: "No liquids (soda, coffee, water) offered."
יתרונות: "Also a good airline, though the a la cart..."
חסרונות: "The a la carte approach that includes charging 3 euros for water. I mean, seriously?"
חסרונות: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
חסרונות: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
חסרונות: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
חסרונות: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."
יתרונות: "Nothing special"
חסרונות: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
יתרונות: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
חסרונות: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
חסרונות: "Completely chaotic service."
יתרונות: "On time Polite crew"
יתרונות: "The crew was nice"
חסרונות: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
יתרונות: "Small plain. No interlaken. Cold food"
חסרונות: "Very noisy crew Not enough space for hand bugs."
יתרונות: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
חסרונות: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
יתרונות: "leg space is quite big"
חסרונות: "the food was poor - Cold Pasta salad"
יתרונות: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
חסרונות: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."
יתרונות: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
חסרונות: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
חסרונות: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
יתרונות: "Nothing. Wanted it to be over already"
חסרונות: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
חסרונות: "Terrible food, very small and crowded aircraft."
חסרונות: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
חסרונות: "Lousy treatment to passengers/customers"
חסרונות: "The seats were incredibly uncomfortable. The food wasn't great and even on a flight that was at 75% capacity they ran out of food options."
יתרונות: "Flight crew, especially the lead pursuer is very good and demonstrated a professional and courteous attitude"
חסרונות: "seats don't recline, no entertainment system"
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
יתרונות: "there was not enough space between sitting rows"
חסרונות: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
יתרונות: "the crew was nice"
חסרונות: "the chairs are not very comfortable"
יתרונות: "That we landed safely"
חסרונות: "The person at the check in desk could have been more informative and helpful and mostly when we checked in a half empty €40 suitcase, she could have checked the rest of our belongings to make sure it was ok or let us know if we need to change anything. I had to pay €50 later to have my tampons w me."
יתרונות: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
חסרונות: "They charged us extra 48€ per suitcase although we verified before we are ok... Now we need to claim a refund =/"
חסרונות: "Never again easyJet. rude staff at embarkation is London , made us pay for two hand bags when other passenger let go with two bags."
חסרונות: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
יתרונות: "The fact that I landed"
חסרונות: "It was awful no leg room no air worst plane ride of my life"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
חסרונות: "Didnt get notification that flight is delay while other did"
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
יתרונות: "Super Easy for a traveler with simple expectations."
חסרונות: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
יתרונות: "much more leg space room then on other flights i have fly recently."
יתרונות: "Shame !!!!"
חסרונות: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
יתרונות: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
חסרונות: "Nothing much..."
יתרונות: "We arrived 25 minutes before. Great flight and crew."
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "No problems"
חסרונות: "Not enough legroom"
יתרונות: "Price. Professional approach."
חסרונות: "Bags not included into price. Needs better clarification."
יתרונות: "check in process pleasant flight"
חסרונות: "long que after passing boarding point and long waiting time standing with no chairs until door opened to board the plane"
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
יתרונות: "Boarding and Crew were excellent"
חסרונות: "There was no acknowledgement from EasyJet, when i called Customer Service, that there was a strike at the Barcelona airport. After waiting on the security line for 90 mins and concerned we were not going to make our flight, I called to find out what my options. I was greeted by a very rude and unhelpful individual who ended up just hanging up the phone on me after asking if she could help me by telling me my options. Not exactly something I wanted to experience after the frustration of waiting on a line for 90mins."
חסרונות: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
חסרונות: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
חסרונות: "Terrible costurmer service"
יתרונות: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
חסרונות: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
חסרונות: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
יתרונות: "Ease of flight"
חסרונות: "We rushed through the duty free shops because the sign said the gate was closing, but boarding had barely even started."
יתרונות: "Fast check in"
חסרונות: "Ground team attitude"
יתרונות: "I liked the feeling of being free from the horror of the mean stewardess in common airlines. They harass you and interrupt you at all times, while playing boarding school mean head-teacher. Here at ezj, i brought my own food and entertainment, and was free to rest for the duration of the flight without any of those harassments. and so, combined with the fantastic price, this was a nice and refreshing experience,"
חסרונות: "being unable to lean the chair back. this is a major con for me."
חסרונות: "The chairs are not comfortable"
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
חסרונות: "They took the maximum fee for the baggage , and added some more fee since I paid with master card , without an explanation. They say that the fee for baggage depends on the rout of the flight or something like that , so from what I understand it means that the far the destination the more you pay. But my flight took only 4 hours which is not that much. So, practically they can take the maximum fee for any flight since they don't have a logical reason for that , it is practically random. I had to add 83 euros for ONE suitcase , that makes the tickets expensive and not cheap . If I knew that this would be the price I would definitely order other company. I would prefer to know ahead how much I need to add for baggage. But of course they won't tell you."
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
חסרונות: "The answer I heard from the guy in the airport : "they should have tell you this in Israel"."
חסרונות: "Firstly, their baggage policy apparently changed all of a sudden. When I flew with them just 4 days earlier FROM Tel Aviv, I was allowed to board with both a carry on and a hand bag, as I usually do with other international carriers and flights. With the return flight, however, you needed to pay for a service called "speedy board" to allow it. So, at the gate, they've told everyone to squeeze all their belongings into a single carry-on item, regardless of the weight and volume. They wouldn't even allow me to carry my DSLR camera separately, even though international flight regulations regard photography equipment as a separate item you're allowed to board with. After this craziness, all passengers were cramped in a hall between the terminal gate and the boarding gate. We waited there for an hour, and it was hot, humid and dense, with no chairs. Only 5-10 minutes before the scheduled departure, they started boarding passengers on the plane, what caused a 50 minutes delay in the take-off. Bottom line: Poor boarding conditions and vague baggage policy."
יתרונות: "Airplane was clean and new. Leg space was good"
חסרונות: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
חסרונות: "Only one piece of luggege was taken too far - your crew did not allow people to carry their purse to the cabin. I had to put my purse in my carry on and go through the flight without very necessary things for my comfort. Needless to say I could not buy anything (food, duty free) on the plain... Very annoying experience!!!"
חסרונות: "could not add hold baggage by internet. had to pay high fee at chech in stall."
יתרונות: "on time"
חסרונות: "double check the weight of your luggage..."
flightcdelay ruined the expirence
It was delayed for borderline and flying
היה איחור בטיסה חוץ מזה הכל היה בסדר
Could not check on on line for 1 out of 3 passengers
השירות של וויזאר גרוע...קנינו 2 כרטיסים וקיבלנו 1. תהליך הצ'ק אין לא טוב בקבוצה שלי 3 אנשים לא הצליחו לעשות.
I was not boarded because i was positive on my pcr test
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
יתרונות: "It was enough fast"
חסרונות: "Too much money for nothing service."
יתרונות: "The leg space"
חסרונות: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
יתרונות: "Nothing. Horrible experience overall, but what you pay is what you get."
חסרונות: "Pretty much everything..."
חסרונות: "boarding process felt like herding"
יתרונות: "It's the cheapest you can get"
חסרונות: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
יתרונות: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
חסרונות: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
יתרונות: "The cheap fares"
חסרונות: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
יתרונות: "The seat not so comfortable but good"
חסרונות: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
חסרונות: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
יתרונות: "Price of ticket"
חסרונות: "Seats are terrible."
יתרונות: "All and all great value for the money"
חסרונות: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
יתרונות: "We got to our destination."
חסרונות: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
יתרונות: "Easy to book. Comfortable flight."
חסרונות: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
יתרונות: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
חסרונות: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
חסרונות: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
יתרונות: "The Crew was excellent"
חסרונות: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
יתרונות: "Flight was on schedule"
חסרונות: "No free drinking water"
יתרונות: "Absolutely nothing"
חסרונות: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
חסרונות: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
חסרונות: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
חסרונות: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
יתרונות: "nice servers"
חסרונות: "no kosher food for free"
יתרונות: "cheap, on time"
חסרונות: "no reclining chairs, no water free"
יתרונות: "Nice crew"
חסרונות: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
חסרונות: "Hidden fees"
יתרונות: "Flight attendance service was great and smiley"
חסרונות: "Nothing much"
יתרונות: "Actual in-air flying experience was smooth."
חסרונות: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
יתרונות: "I will never take flight with this company again!!!!! The worst ever shame on you"
חסרונות: "I didn't eat No entertainment"
חסרונות: "Long wait in line to get on the airplane, No bathroom availability!"
יתרונות: "On time."
חסרונות: "Nothing much."
יתרונות: "only good for short flights....the price.."
חסרונות: "not comfortable seats"
חסרונות: "Boarding and getting off the plane via bus"
חסרונות: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
יתרונות: "The don't say the truth"
יתרונות: "Crew was great. Tight on leg room but fine for the price."
חסרונות: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."