יתרונות: "Price is good"
יתרונות: "The crew"
חסרונות: "The kosher food"
חסרונות: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
יתרונות: "The food was good and so was the price of the airline ticket."
חסרונות: "Boarding was chaotic. There was no organization as to the line."
יתרונות: "I was seated next to my fiancé. We were separated on Blue air."
יתרונות: "Everything was perfect"
חסרונות: "More drinks less food at night flight for short destination"
חסרונות: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
חסרונות: "Food, not in time."
יתרונות: "Accuracy in times"
יתרונות: "Efficient. It was a very short flight."
חסרונות: "Offer of Wi-Fi."
יתרונות: "Comfortable airplane, organized crew and fast boarding operation"
חסרונות: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
יתרונות: "Plan crew , pilots , services on plan and cleaning"
חסרונות: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
יתרונות: "The flight attendant was welcoming at the door and the service was done efficiently."
חסרונות: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
יתרונות: "Everything was on-time, easy, and fairly quick."
חסרונות: "The legroom."
יתרונות: "Although they were at the right size snd weight. I was skipped dinner."
חסרונות: "Disembarkation via buses. Not great."
יתרונות: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
חסרונות: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
יתרונות: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
יתרונות: "Evrything was good"
חסרונות: "No entertainment on that flightes"
יתרונות: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
חסרונות: "Food could be a bit better."
יתרונות: "We enjoy flying with Aegean, very good treatment for families with kids."
יתרונות: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
יתרונות: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
חסרונות: "too many fussy babies crying and screaming."
חסרונות: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
חסרונות: "about 50 minutes late"
חסרונות: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
חסרונות: "Delay 1 hour and 20 minutes at departure"
יתרונות: "Great experience"
חסרונות: "They should work on their airport staff a little."
חסרונות: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
יתרונות: "On time. Space. Great team."
חסרונות: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
יתרונות: "Friendly staff."
חסרונות: "Warm soda."
יתרונות: "Clean, smooth, on time"
חסרונות: "Food was not interesting"
יתרונות: "Checkin and boarding was fast. Short flight; only one and a half hours."
חסרונות: "Food was minimal."
יתרונות: "every thing was ferfect"
יתרונות: "Quick and direct flight."
חסרונות: "There wasn't any food or snacks. The airport was a bit chaotic."
יתרונות: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
חסרונות: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
חסרונות: "Same as on the flight to Larnaca"
יתרונות: "Clean Elegant Polite"
חסרונות: "Only wish it was in a desent hour and not in the middle of the night"
יתרונות: "cleen quiet and beutifull crew"
חסרונות: "I would like if you call me and I tell you. 972-508935554"
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Very tight leg space in the cabin
חסרונות: "The food was not as usual."
יתרונות: "Easy boarding, entertainment"
חסרונות: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
חסרונות: "tout est à revoir !"
חסרונות: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
חסרונות: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
חסרונות: "Tell me i would misst the next flight and that my beg will not go to the final airport."
יתרונות: "The crew was very helpful in all respects."
חסרונות: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
יתרונות: "crew great comfortable"
יתרונות: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
חסרונות: "Seats were not comfortable, even in Comfort + seating isle."
יתרונות: "On time, no hassle."
חסרונות: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
יתרונות: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
יתרונות: "Food and entertainment was awesome"
חסרונות: "It's awfull to sleep. Very unconfortable."
יתרונות: "The crew were polite and friendly"
חסרונות: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Friendly crew, good meal and entertainment"
חסרונות: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
חסרונות: "Please see comments above about this flight."
יתרונות: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
יתרונות: "The crew and flight was faultless"
חסרונות: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "Free snack and drinks. Good service."
יתרונות: "I didn’t actually liked the entertainment"
חסרונות: "I just didn’t enjoy the entrainment."
יתרונות: "Comfort, food and service are better than average."
חסרונות: "When stewardess opened overhead locker, something fell on my head."
יתרונות: "Super fast boarding and smooth takeoff"
יתרונות: "I would like to come on time each trip because I got two late time before with airfrance"
יתרונות: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
יתרונות: "Nothing special"
חסרונות: "They start serving late the apperitif before taking off and take it back right after."
יתרונות: "This is what happens when you get roped in by a low price."
חסרונות: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
חסרונות: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
חסרונות: "My baggage was broken"
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
יתרונות: "It was a 30min flight not much to say The crew on the ground really took care of us"
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
יתרונות: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
חסרונות: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
חסרונות: "No entertainment or usb plugsto charge."
חסרונות: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
יתרונות: "Kind, courteous, attentive crew. Smooth flight."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
חסרונות: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
יתרונות: "i tried to cancell my flight but didnt answer me1"
יתרונות: "Boarding and such was straightforward and easy"
חסרונות: "Everything is uncomfortable"
Brand new machine arriving in time to destination, everything went smoothly
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
חסרונות: "I missed my flight because my previous flight was delayed 2.5 hrs"
יתרונות: "To be going home!"
חסרונות: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
יתרונות: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
חסרונות: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
יתרונות: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
חסרונות: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
יתרונות: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
חסרונות: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
יתרונות: "I canceled the flight 6 weeks ago, no refund issued."
חסרונות: "I canceled the flight 6 weeks ago, no refund issued."
יתרונות: "Boarding was quick and we arrived on time."
חסרונות: "When getting to Bucharest we were taken by bus and didn’t have a gate."
יתרונות: "Stupid survey can’t eliminate category that doesn’t ajgpply"
חסרונות: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
יתרונות: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
חסרונות: "I liked everything"
יתרונות: "Clean enough"
חסרונות: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
יתרונות: "Flight Attendants very good"
חסרונות: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
יתרונות: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
חסרונות: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
חסרונות: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
יתרונות: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
חסרונות: "Serive to pay extra luggage very very slow"
יתרונות: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
חסרונות: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
יתרונות: "Crew, polite and friendly"
חסרונות: "delay of more than 6 hours and incorrect information"
חסרונות: "They change the fly departing time with 12 hours before I was flying"
יתרונות: "Easy to book on phone no problems getting boarding passes etc."
חסרונות: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
יתרונות: "The flight went well."
חסרונות: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
חסרונות: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
חסרונות: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
יתרונות: "Arrived early to destination"
חסרונות: "Lack of entertainment also limited drinks"
יתרונות: "The flight was punctual"
חסרונות: "I got charged twice for luggage and couldn't get a refund"
יתרונות: "On time , crew good... no complaints"
יתרונות: "free breakfast great staff"
יתרונות: "Free drinks, cheap flight and fairly comfortable!"
חסרונות: "No allocated seat."
יתרונות: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
חסרונות: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
יתרונות: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
חסרונות: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
יתרונות: "I recomand to Everyone to use the airlines!!Very good quality"
חסרונות: "Nothing , was everything perfect!The stewardesses very nice"
יתרונות: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
חסרונות: "Space to sit, especially when seated in the middle"
יתרונות: "comfy seats and a breakfast thrown in !"
חסרונות: "not much"
יתרונות: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
חסרונות: "Seats rather narrow"
יתרונות: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
יתרונות: "Good price, comfortable seats, nuce food and candies"
חסרונות: "No online check-in. 1 hour waiting for nothing."
יתרונות: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
חסרונות: "Not applicable"
יתרונות: "The crew is very good"
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
חסרונות: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
יתרונות: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
חסרונות: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
יתרונות: "We landed without crashing"
חסרונות: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
יתרונות: "Was the Crew very rude"
יתרונות: "Crew amazing .. seats not comfortable"
חסרונות: "Delayed boarding .."
יתרונות: "On time"
חסרונות: "Food abd more comfort flight"
יתרונות: "The crew was good and smart"
חסרונות: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
יתרונות: "Not so comfortable and no any food or drink beverage for free of charge"
חסרונות: "They should at clean and provide food and drink for free of charges"
יתרונות: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
חסרונות: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
יתרונות: "Cheap price with basic seats but all in good order and plenty of leg room"
חסרונות: "The check in processes was very very slow"
יתרונות: "Free cup of ice."
חסרונות: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
יתרונות: "The price. It was cheap this time around."
חסרונות: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
חסרונות: "seats are not comfortable at all"
חסרונות: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
חסרונות: "Very bad experience overall"
יתרונות: "was not full so had some space"
חסרונות: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
חסרונות: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
יתרונות: "On schedule"
חסרונות: "No drinks offered"
יתרונות: "good crew."
חסרונות: "very not comfortable chairs"
יתרונות: "You get what you pay for, nothing more and nothing less."
חסרונות: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
חסרונות: "Late boarding for unknown reason."
יתרונות: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to delay of other plane. Cabin was really hot"
יתרונות: "Easy check-in and boarding."
חסרונות: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
חסרונות: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
יתרונות: "Way and take two taxi Please write in the mail In big laters the terminal"
יתרונות: "They changed my online check in into front window seats for free Was in time"
חסרונות: "It's low cost, it arrived in time. It's ok :)"
יתרונות: "The seats are comfortable and there was enough place in the overhead bins"
חסרונות: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
יתרונות: "The seats were not too tight and the food is not extensively expensive"
חסרונות: "No Internet access at Istanbul airport which isahugh issue nowadays!"
יתרונות: "Absolutely nothing"
חסרונות: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
חסרונות: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
חסרונות: "45 minutes delay"
יתרונות: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
יתרונות: "Flight was on time and luggage arrived. No problems!"
חסרונות: "We didn't get a glass of water. Shame on you"
יתרונות: "No problems at all, everything was OK and most important, on time"
חסרונות: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
יתרונות: "it's fine. It gets you from point A to point B."
חסרונות: "It's almost outrageous that they don't give water."
חסרונות: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
יתרונות: "Plane is ok, clean, good condition"
חסרונות: "Almost no service. Cheak in took 2 hours!"
חסרונות: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
חסרונות: "I booked my flight throw kayak.com. After that I got scam emails with my information, book number, direction, and my name asking for more money! Witch mean that our information is not secure ."
חסרונות: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."
חסרונות: "not direct flight"
יתרונות: "The actual flight to Turkey was ok. nothing horrible happened."
חסרונות: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
חסרונות: "How luggage was treated"