Holiday Inn Express San Diego Airport-Old Town

The staff was very friendly.

I didn't care for being told that there was a parking surcharge that was hidden in the fine print. All charges should up front on the first web page of the site.

Some likes and suggestions

I liked the breakfast, coffee bar, location to downtown, Old Town, and Little Italy as well as the wedding venue we attended. Everyone was friendly and smiled. Security parking was a great plus as we had a new car and feared there would be issues.

Some things to consider changing include attention to details. 1. Be sure to leave an extra roll of toilet paper in the room at all times 2. Put screens on the windows facing the freeway as the room was extremely humid 3. Towels should not have holes in them even if they are smaller than a dime 4. Overall ventilation in the room was challenging between the humidity created by the shower and lack of ventilation in the bathroom to the swamp cooler in the room that just created more humidity. 5. Need more full sized parking spaces and more if possible. 6. Have rooms that are joined and allow for families to stay in a junior suite; requires less parking.

Nice staff very helpful

They have shuttle service. Very convenient when exploring sd.