Wyndham Garden Williamsburg Busch Gardens Area

The fact that it is close to Busch Gardens and Water World.

We were told that we could check in at three o`clock, which is normal for most hotel chains, so we went on to BG for a few hours before going to the hotel at three o`clock. When we arrived, there were several families waiting in the hotel lobby. There was one family ahead of us checking in, and we heard the clerk tell them that their room was not ready yet. Now we knew why the families were in the lobby. They were told we have no definitive time for the room but hope that within the next half hour or so. It was now our turn and we were told the same thing. I asked do we get a reduced price, and they brought down the manager of the cleaning staff to give us some lame excuse about some machine breaking down and that they would get it done as fast as possible. Not going back to this hotel again. There is a Best Western farther away but at least they let you check in your room on time. Very disappointed because when your was a Days INN, we stayed there several times and never ran into this problem. Very sad.

Location w well appointed lobby

Vending machines took money, but delivered nothing. Toilet stopped up and flooded room