שירותים, מתקנים ונוחות
דברים שאפשר לעשות
חסרונות:Parking but there was a Christmas party
חסרונות:We reserved a king room that was one of the most expensive rooms available in Santa Rosa. We arrived and checked into the room on a friday evening. When entering the room it had a extremely strong cigarette smell. So I went and told the front counter that we needed to get a different room. They said everything was booked except a room with 2 queen beds. I said we booked a king room for me and my girlfriend so this was not acceptable. I called every other hotel and everything was full by this time in the afternoon. Now the room wasnt bad but if your going to charge top dollar you should give people what they want. Also we ordered room service breakfast and a wakeup call and never received . This place is not living up to the Hyatt name. They should have offered a discount or something if there gonna downgrade me and basically say this is what you get. I felt like I was forced to pay 300+ dollars or be homeless for the night. I will be staying across the street at the Marriot next time.
חסרונות:There was a total lack of attention to detail and lack of response to travelers staying there. It took two nights and my taking a picture of my bed and threatening to send the picture to corporate for the Hyatt to use a mattress cover and sheets that were big enough to fit the king bed so that they would stay on through the night. Then when we needed to order an early breakfast room service and needed the card to put on the doorknob, it took three calls and we still had no response and no breakfast card. We needed to go to sleep so went to bed without being able to order our room service breakfast. This was harmful to us in the morning with our early meeting/tournament. Even simple details like having regular coffee packs and decaffeinated coffee packs in the room they were unable to accomplish. Offering us one free breakfast was not sufficient to make up for the mess the hotel is in. They give lip service to telling supervisors and handling problems but they do not.
צ'ק אין / צ'ק-אאוט
|צ'ק-אין בכל עת אחרי 15:00, צ'ק אאוט בכל עת לפני 12:00|
|מדיניות הביטולים/תשלום מראש משתנה לפי סוג החדר והספק.|
All existing Hyatt Regency Sonoma Wine Country reservations made before April 1, 2020 that are for arrivals through June 30, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Any Hyatt Regency Sonoma Wine Country reservation you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. For more information, visit the Hyatt Response to COVID-19 page.
Hyatt Regency Sonoma Wine Country ממוקם בכתובת 170 Railroad Street, 0.7 ק"מ ממרכז העיר סנטה רוזה. Railroad Square Historic District - נקודת הציון הקרובה ביותר לHyatt Regency Sonoma Wine Country.
בHyatt Regency Sonoma Wine Country זמן הצ'ק-אין הוא 15:00 וזמן הצ'ק-אאוט הוא 12:00.
כן, בHyatt Regency Sonoma Wine Country ישנה גישה חינם ל- Wi-Fi.
לא, בHyatt Regency Sonoma Wine Country לא מציעים חניה חינם.
לא, בHyatt Regency Sonoma Wine Country לא מציעים שירות הסעות חינם ל/משדה התעופה.
Hyatt Regency Sonoma Wine Country נמצא במרחק של 11.5 ק"מ מנמל התעופה סונומה קאונטי צ'ארלס מ. שולץ. Hyatt Regency Sonoma Wine Country נמצא במרחק של 45.5 ק"מ מNapa County.
כן, Hyatt Regency Sonoma Wine Country הוא מלון ידידותי לחיות מחמד.
כן, בHyatt Regency Sonoma Wine Country יש בריכה במקום.