The room was really nice! It was in a great location. Staff was friendly.
The information regarding parking could've been better. I assumed we had the option to either self-park (through the hotel) or valet not realizing the hotel doesn't have a parking garage to self park so when I left at night I had to pay $18 through the city on top of the $70 overnight parking to then park with valet through the hotel. The pool was packed when we went to go swimming in the morning and the staff just walked around completely ignoring us instead of trying to help us find somewhere to sit. They had signs set up on tables saying the area was reserved for 10 am yet no one was even sitting there at 1130 am. Bad customer service when that's what their job is there to do. I called ahead to make sure my reservation was okay because the card I originally booked it under was cancelled. The lady I spoke with confirmed my reservation and confirmed with me that everything was good to go. I showed up to check in and the front desk lady then told me my reservation was cancelled?? Extremely frustrating after driving 8 hours to Sacramento and just wanting to get into the room and relax. Fortunately, they were able to rebook the reservation but it was just frustrating to have to do so.
Great coffee, nice service.
A little more upkeep and cleanliness (especially for a suite). Need better coordination with in-room spa services. Our service never arrived after attempting to book three times prior to our stay (and finally calling and confirming with them the day before our stay). Nonetheless, they never arrived and we were charged for our services anyway. I had to chase down the service for a refund - at first they claimed that we were not in our room, finally admitting that they failed to properly coordinate with the hotel and nobody ever arrived. We received a refund, but it was not worth the trouble. The staff is very friendly - especially the tall kid that checked us in... but there can be a bit more attention given to detail, i.e. cleaning condensation stains on ceilings and walls of rooms, stocking more water and replacing bent/crumpled room service menus with new ones... high-end prices for mediocre ambiance, but I'm sure with some hard work - the place can become world class.
מבוסס על 615 חוות דעת
המדיניות משתנה בהתאם לסוג החדר והספק.
Kimpton Sawyer Hotel ממוקם ב 500 J Street ב Downtown, 0.5 ק"מ ממרכז סקרמנטו. תחנת הרכבת של אמטרק בסקרמנטו - נקודת הציון הקרובה ביותר לKimpton Sawyer Hotel.
בKimpton Sawyer Hotel זמן הצ'ק-אין הוא 16:00 וזמן הצ'ק-אאוט הוא 11:00.
לא, בKimpton Sawyer Hotel לא מציעים גישה חינם ל- Wi-Fi.
לא, בKimpton Sawyer Hotel לא מציעים חניה חינם.
לא, בKimpton Sawyer Hotel לא מציעים שירות הסעות חינם ל/משדה התעופה.
Kimpton Sawyer Hotel נמצא במרחק של 14.9 ק"מ מנמל התעופה של סקרמנטו. Kimpton Sawyer Hotel נמצא במרחק של 79.5 ק"מ מNapa County.
כן, Kimpton Sawyer Hotel הוא מלון ידידותי לחיות מחמד.
כן, בKimpton Sawyer Hotel יש בריכה במקום.