שירותים, מתקנים ונוחות
חסרונות:I spend half my time traveling and have been to well over 60 countries. I’ve stayed in a wide range of accommodations, from hostels to 5 star hotels. Hands down, Tuscany Villas Motor Inn is bottom 5% in terms of customer experience/satisfaction by any measure across the range of accommodation types: My nephew was visiting from the US. Along with my son, the 3 of us went on a road trip from Auckland to Rotorua. I had booked the 7pm tour of Tamaki Maori Village(awesome) which ended at 10pm. We arrived at Tuscany Villas at around 10:30pm looking forward to a good night’s sleep after a long day. I called the number displayed on the front door which instructed guests arriving after hours to call reception. After a tense conversation, the receptionist reluctantly agreed to let us check into a room that I had already paid for. She said that someone would be there in about 10 minutes. After waiting in the car for about 15 minutes, I called her again. It turns out she was on premise the whole time! I was already irate that she made us wait in the car(it was cold) for 15 minutes when she was there all along. The receptionist finally showed up and appeared to be under the influence of a substance, whether alcohol and/or otherwise. Not quite the modicum of professionalism, this person slurred her words, couldn’t seem to grasp why I was upset, appeared physically off balanced and mentally confused. Despite her compromised state, she still managed to be rude and abrasive. The cleaning staff was rude. They pressured us to leave our room so they could clean even though we were booked in for that evening. Further, on the morning of checkout my nephew was unwell so I requested a late checkout for 1 additional hour to which the manager/owner replied with a curt “no”. I am a seasoned traveler who has visited much of the world. I’ve never been treated this way by a supposed 4-star rated establishment(bookings.com) Shame on the manager/owner of this establishment. I strongly recommend visitors to avoid Tuscan Villas at all cost. They will profoundly regret it! I hope the manager/owner makes systemic changes to Tuscan Villas’ operation.
צ'ק אין / צ'ק-אאוט
|צ'ק-אין בכל עת אחרי 14:00, צ'ק אאוט בכל עת לפני 10:00|
|מדיניות הביטולים/תשלום מראש משתנה לפי סוג החדר והספק.|
Tuscany Villas Rotorua ממוקם בכתובת 280 Fenton Street, 1.4 ק"מ ממרכז העיר רוטורואה. ספא פולינזי - נקודת הציון הקרובה ביותר לTuscany Villas Rotorua.
בTuscany Villas Rotorua זמן הצ'ק-אין הוא 14:00 וזמן הצ'ק-אאוט הוא 10:00.
כן, בTuscany Villas Rotorua ישנה גישה חינם ל- Wi-Fi.
לא, בTuscany Villas Rotorua לא מציעים חניה חינם.
לא, בTuscany Villas Rotorua לא מציעים שירות הסעות חינם ל/משדה התעופה.
Tuscany Villas Rotorua נמצא במרחק של 7.1 ק"מ מרוטורואה. Tuscany Villas Rotorua נמצא במרחק של 53.3 ק"מ מטאורנגה.
כן, בTuscany Villas Rotorua יש בריכה במקום.