Hampton Inn Pensacola-Airport

Treated like a second class guest

Good location if you're going to airport early or arriving late from the Pensacola airport.

The front desk clerk gave me the handicap access room and never mentioned it when checking in, the A/C was non functioning in room, the hotel had no guest laundry facility (as every othe Hampton we've stayed at does), the staff told me that Expecia ordered me the handicap room and could only downgrade me with no concessions, $$ or otherwise because they were full . It was the hotel manager lying to me by saying that either I or Expedia ordered us a handicap room and they have no control and can't do anything about it that bothered me the most. My paperwork clearly showed otherwise. We used to like Hampton inn, but noir now.