Hilton Grand Vacations at SeaWorld

The pool was nice a lot of restaurants

When we first arrived everything was great, good customer service. Except they put a $100 hold on your room as a security deposit - which I thought was weird cuz I’ve never had that at a hotel. The reason I gave it 2 stars & REALLY didn’t like & completely ruined the stay for me was the gentleman Craig that stands by the sealife ticket sales counter. The check in ladies told me I’d have to talk to Craig for our car parking voucher. Craig was super nice & talkative until he asked my fiancé & I what we make annually in income & what we do for a living. Then went on about how we would be eligible to sit in on a 90 min talk to be able to get our hotel stay for free. Said that they would be able to give us a $120 gift card after the 90 min speech & that we would get a free stay anywhere in a Hilton hotel on top of that. Then asked if we’d be okay for the 8am, we told him yes so that we could just get to our room & swimming. But then he asked for a credit card right then & there & I thought that was weird & realized it was to try to sell timeshares obviously! So we declined the offer & Craig all of a sudden got VERY rude with us & kept asking us “why you just said you wanted to come & now you don’t ?? What changed ?? I’m confused cuz you just said you would do the 8am one. So you’re saying one thing & now the other. ” He kind of smirked in a rude way & after we said no again he didn’t even make eye contact again & handed us our car pass, rolled his eyes while looking down & very unenthusiastic told us to enjoy our stay while shaking his head in disbelief at us. It was super unprofessional. Because of that we won’t stay at a Hilton while traveling again..