Great location, Bad Service, Tiny Rooms
Great Location - Right on Times Square
Bad rooms, Really bad service.
Hotel was Wonderful
The location was perfect for what we wanted to do. It was right in the middle of things. The hotel staff was very helpful and very accommodating. They honored all of our requests. This was our second time at this hotel, and we will definitely stay again!
Location and modern design
Reception girl at check in was the absolute worst I have encountered from anywhere. Rude with a big attitude and for no reason at all. Really made me aggravated but just took it and moved on because I was with my family and little child so did not want to spoil their experience because of this person that was not professional or courteous.
If work weren't paying...
Very close to midtown clients; clean; courteous staff; modern decor
For $350/night I expected WiFi in my room, not just in the hotel lobby. It's annoying to feel like I'm being nickel-and-dimed on top of that kind of nightly rate.
The main entrance was unbelievable with the water on the top and the front desk staff was really friendly
Ridiculous charge for a bottle of water
Room way too hot
Asked for two days to turn down the heat.. Room temp said 65. Maintenance had it at 82. Slept with the window open. Unbearable for two nights. Finally brought me Fans night 3. For $400 A Night think they could get it fixed.
Great Stay excellent service. Not 5 stars as conci
Sal at the check in desk provided great advice on rooms. Staft at concierge, Jarrod, and at entrance were always warm and accommodating.
Lady concierge on duty on my last day directed me to a grubby restaurant when there were nicer ones in the same location. She did not pay attention to my specific needs and requests. That was the only disappointment.
elvator arrangement confusing
The entire hotel looks great. The lighting and decor everywhere was amazing. Loved the room. There was a panel to connect external devices via HDMI and various other ports, great for gaming or connecting your own media device. The staff were extremely friendly and professional. The location was also great, right in the center of everything in Times Square. Having a king size bed was great too.
Parking- They have a 3rd party company that handles their parking for $60 a night, $70 for SUV's. I understand it's the city, but I'm already paying almost $350+ a night, I should have parking. I understand the price of rooms per night is high, especially for this great location, but honestly it's not worth it. I could've gotten a hotel room in another 4+star hotel just a few blocks away for a couple hundred cheaper a night, and it probably would've had bigger rooms. I had a room where a billboard was on the building across from me, the shade's didn't help too much with the amount of light that was coming in.
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Guests with existing W New York - Times Square reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at W New York - Times Square for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
W New York - Times Square ממוקם ב 1567 Broadway ב מידטאון מנהטן, 0.4 ק"מ ממרכז ניו יורק. Times Square - נקודת הציון הקרובה ביותר לW New York - Times Square.
בW New York - Times Square זמן הצ'ק-אין הוא 16:00 וזמן הצ'ק-אאוט הוא 12:00.
כן, בW New York - Times Square ישנה גישה חינם ל- Wi-Fi.
לא, בW New York - Times Square לא מציעים חניה חינם.
לא, בW New York - Times Square לא מציעים שירות הסעות חינם ל/משדה התעופה.
W New York - Times Square נמצא במרחק של 2.8 ק"מ מניו יורק Skyports SPB.
כן, W New York - Times Square הוא מלון ידידותי לחיות מחמד.
לא, בW New York - Times Square אין בריכה במקום.
W New York - Times Square יישם את הצעדים הבאים:
שירות נקיון מידי יום, זמינות מוגברת של מוצרי ניקוי וחיטוי.
לובי מצויד תוך שמירה על מרחק.
קשר מינימלי עם צוות המלון ואורחים אחרים.