Sofitel Kuala Lumpur Damansara

The hotel decor is pleasant and the in-room dining service excellent. The Cesar Salad was simply heavenly. The menu has variety. The food was delivered hot and nicely presented. The bathroom was sparkling and the shower was perfect. Turn-down service was nice a nice touch. Housekeeping deserves special mention. Housekeeping staff were responsive, pleasant and professional and went out of their way to drop off laundry and dry cleaning early.

It was always difficult to contact room service. Invariably the call was transferred to the front desk who then transferred me back to room services. I thought the in-room dining was excellent once they finally were able to my orders. But there was no way to tip them. The final bill showed a space for tip %. When i asked the front desk who benefited from the grand total tip, I was told it went to the front desk team. I think it would have been helpful if the tip could have been given to specific departments (I think housekeeping and in room dining deserved extra tips.) Although the reception staff were pleasant they were polite yet inflexible and mostly appeared unhelpful. At check in I mentioned to the club suite check in staff of possibly moving to a room with a better view at a higher level. They never looked into this and I ultimately stayed in the same room on the 4th floor. I also noticed the minibar was empty. When I inquired about this to the front desk I was told this was stocked upon demand only and that the check in staff should have mentioned this to me (it wasn’t.)