Graduate Knoxville

חסרונות:The 5 things we didn't like visit were important enough to give a low rating. First, I had a completely wrong expectation on my cost when using points for the room. Hilton Honors is similar to competitors, but when I booked with another chain, it was clear what my costs are going to be. Second, housekeeping was terrible. Out of 4 days, got 1 right. No service 1 day; no towels another; no coffee cups or shampoo another. Maids working adjoining rooms let the doors slam continually, making an afternoon nap impossible. Performance got worse after I said something at the front desk. Bad service & bad supervision. Third, most walkable restaurants closed for good or remodel; 1 sit-down pub food, 2 pizza, 1 mex, and no breakfast except drive through. Four, no pool, no hot tub. Finally, it's hard to even get access to the property; it's through the valet parking lot and it's not going to get much better even when nearby construction is complete. Simply can't recommend.

חסרונות:* Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry

חסרונות:The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.

חסרונות:Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.