Hyatt House Charlotte Airport

Overall Nice Stay

The room was very clean and the staff accommodating. The inside and outside fire pit areas were warm and friendly.

The breakfast buffet area was not kept clean or stocked, several dishes and glasses were dirty. The omelet station was manned by a women who spent the whole shift talking and complaining about her life to one of the other co-workers and some of the discussion was not suitable for the young children in the area. the food was only warm and not hot, we ended up leaving and paying for breakfast at a nearby restaurant because none of the 4 people in our party could eat the food that was out. This has never happened, we travel a lot an always stay at hotels that offer free breakfast as a convenience.