Pueblo Bonito Rose Resort and Spa

EH....I think my expectations were too high

We loved the location and the scenery . Many opportunities to participate in activities of all sorts or simply relax. We also enjoyed the opportunity to utilize the sister resort next door. We have to give a shout out to Guadalupe at the grill. He seemed to be one of the few that genuinely cared and exceeded any other at the resort!!! We really missed him on his day off !

At the moment we checked in we were politely told that our package was not all inclusive. The booking website was misleading and we had to haggle and bargain to upgrade our package to an all inclusive for a mere $870 more (their discounted rate) This hotel took no ownership for the mislead advertisement. I had previously emailed the hotel to double check my reservations and accommodations with no clear response. Tips were pushed on us and sometimes not so politely requested. We spent more on tips than we would have on food. Overall only very few staff members willing to go above and beyond to make an exceptional experience that we had hoped for.

Couldn't sleep very loud t place food was not good

This was our third time to stay there things have really gone down hill

Housekeeping ladies were incredibly friendly.

Front desk check in host and bartenders were rude.

There are better options

Good location on a swimmable beach with view of the arch. Close to downtown Cabo

The service is extremely slow. They have a bunch of customer unfriendly policies and rules. This is not a true all-inclusive resort. There is an option to go "all-inclusive" but you have to sign for the check whenever you consume food or beverage. Not everything is included in the all-inclusive (such as the kids club for example, or wifi in the rooms). There are not a ton of activities for kids compared to other comparable resorts. The rooms are old and tired. Food in the buffet is mediocre (quantity over quality). Overall, the staff didn't make us feel like they were there to please the guests, they are there because it's a job. Will not return.