Spacious and clean room
Reduce cost of room
Excellent service and hotel
I loved the fact that the services were excellent. The room was spacious and the breakfast buffet was excellent
Good location. Excellent breakfast
Central, easy access to all neighboring hotels. Had pleasant encounters with the staff, particularly the Filipinos (Filipino ladies in Bene who despite the full load would take the time to speak with other guests and even offer to cut a dragonfruit for me, Wilson Webster at the SPG front desk who made our first encounter in the hotel a funny and pleasant one and Earth Espinosa also in Bene who serviced us with gusto) and one Chinese lady from housekeeping Wu Guan Mei who made our stay a touching experience with a tiny gesture of leaving an extra bottle of water with a note (in Chinese, which we asked someone to translate) after seeing lots of medicine (maintenance meds) on the table. Tiny gestures such as these remind us of how the world can be a much better place with a little thought and kindness.
Renovation was ongoing. Sheets didn’t smell so clean. Some staff couldn’t direct us to the proper direction, say, going to the buses that would take us to the ferry or didn’t know where the business center was. Food could use some more variety.
Great service, awesome location, great amenities
One of the best Sheraton’s in the world Hands down.
good location, average dinning
Location is good. Close to the airport with a free shuttle. Other resorts such as Parisian, Venetian or Wynn palace are nearby (walking distance). Stuff is friendly and tries to be helpful.
Check-in and checkout could be more organized. There seems to be never enough counters open. Even though there are several employees standing around. Although there are several places to eat (buffets, food court, restaurants) the lunch/dinner selection is rather narrow. True international cuisine or attempt to distinguish itself from any other Macau hotel/resort is missing.
Had to weigh and hour to check in because they couldn't find online reservation Not fun at 12:30 at night. Staff was not accommodating. Made the whole staff unpleasant
The hotel price is best compare with quality offered.
מבוסס על 5,966 חוות דעת
המדיניות משתנה בהתאם לסוג החדר והספק.
Guests with existing Sheraton Grand Macao reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at Sheraton Grand Macao for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Grand Macao ממוקם ב Estrada Do Istmo. ב קוטאי, 1.6 ק"מ ממרכז Macau. Cotai Strip - נקודת הציון הקרובה ביותר לSheraton Grand Macao.
בSheraton Grand Macao זמן הצ'ק-אין הוא 15:00 וזמן הצ'ק-אאוט הוא 11:00.
כן, בSheraton Grand Macao ישנה גישה חינם ל- Wi-Fi.
לא, בSheraton Grand Macao לא מציעים חניה חינם.
כן, בSheraton Grand Macao כן מציעים שירות הסעות חינם ל/משדה התעופה.
Sheraton Grand Macao נמצא במרחק של 1.9 ק"מ מMacau. Sheraton Grand Macao נמצא במרחק של 6.3 ק"מ מMacau Ferry.
לא, לא ניתן לארח חיות מחמד בSheraton Grand Macao.
כן, בSheraton Grand Macao יש בריכה במקום.
Sheraton Grand Macao יישם את הצעדים הבאים:
שירות נקיון מידי יום, זמינות מוגברת של מוצרי ניקוי וחיטוי.
לובי מצויד תוך שמירה על מרחק.
קשר מינימלי עם צוות המלון ואורחים אחרים.